Note: The job is a remote job and is open to candidates in USA. Pearce is a technology-enabled provider of asset management, maintenance, repair, operations, and engineering services for mission-critical electromechanical infrastructure. The Account Manager will develop and manage customer relationships, drive profitable growth in the generator service business, identify service opportunities, and coordinate with operations to fulfill customer commitments.
Responsibilities
- Serve as the primary point of contact for assigned generator service customers
- Conduct regular customer reviews to understand operational needs, upcoming projects, service concerns, and opportunities for improvement
- Proactively communicate service status, recommendations, scheduling updates, and resolution of customer issues
- Ensure customer concerns are addressed promptly and escalated appropriately when necessary
- Maintain accurate customer, equipment, service history, and opportunity information within operating systems
- Develop and execute account strategies to achieve revenue and profitability targets
- Identify opportunities for preventive maintenance agreements, emergency service, repairs, load-bank testing, inspections, parts, upgrades, generator replacements, and other related services
- Generate proposals and quotes for service opportunities in partnership with estimating and operations
- Manage opportunities from initial customer need through proposal, negotiation, award, and handoff to operations
- Develop a strong understanding of generator systems, preventive maintenance requirements, inspections, testing, repairs, and common generator service needs
- Understand customer requirements related to standby power, emergency power systems, and generator reliability
- Review technician findings and service reports with customers and translate technical recommendations into clear business solutions
- Identify aging equipment, recurring failures, deferred maintenance, and other conditions that may create future customer needs
- Coordinate with technical and operations teams to develop appropriate repair, maintenance, upgrade, and replacement recommendations
- Stay current on applicable generator manufacturers, products, technologies, and industry requirements
- Partner closely with area managers, field technicians, dispatch, parts, estimating, and operations to ensure customer commitments are met
- Review service performance and follow up on open issues, warranty concerns, callbacks, and customer escalations
- Participate in customer and site meetings when needed to support service delivery and business development
- Monitor account performance, revenue, gross margin, backlog, and outstanding opportunities
- Support timely invoicing and resolution of billing issues
- Identify opportunities to improve account profitability and reduce service delivery issues
Skills
- 5+ years of experience in account management, sales, field services, or a related industry; experience with generators or critical power systems strongly preferred
- Ability to understand technical service recommendations and communicate them effectively to non-technical customers
- Strong organizational, communication, negotiation, and problem-solving skills
- Ability to manage multiple customers, opportunities, and priorities in a fast-paced service environment
- Experience selling or managing service agreements, maintenance programs, repairs, or technical services preferred
- Experience with major generator manufacturers and service programs
- Knowledge of preventive maintenance, load-bank testing, inspections, troubleshooting, and generator repair
- Bachelor's degree in business, engineering, operations, or a related field is preferred but not required
Benefits
- Performance and referral bonuses
- Production incentives
- Tool/equipment and fuel stipends
- Company vehicle
- Per diem or other applicable compensation
- Health and life insurance
- 401k with employer match
- Paid time off
- Tuition reimbursement
- Professional development courses
- Medical, dental and vision insurance
- Flexible spending accounts
- HSA option
- Paid vacation
- Paid holidays
- Company-matching 401(k) Retirement
- Life Insurance
- Professional development training
- Company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment, as required for the role
Company Overview