Note: The job is a remote job and is open to candidates in USA. Taghleef Industries is a company that specializes in flexible packaging solutions, and they are seeking an Account Manager to manage and grow key strategic customer relationships. The role involves serving as the primary commercial point of contact, ensuring strong customer engagement and overall account growth while managing complex customer accounts involving multiple stakeholders.
Responsibilities
- Manage and strengthen relationships with key strategic customers
- Serve as the primary liaison between the customer, converters, internal sales leadership, finance, supply chain, and technical teams
- Support the execution and management of the current 2-year customer contract, which expires on August 21, 2027
- Partner with TI Finance to monitor and manage the quarterly rebate program
- Oversee converter-directed pricing, including quarterly pricing updates with a one-month lag
- Work closely with converters, including the largest converter partner, Toppan in Hartsville, SC
- Promote and support TI’s extensive product offering to meet customer needs and identify opportunities for growth
- Monitor customer activity, pricing changes, sales trends, contract requirements, and market conditions
- Resolve customer issues by coordinating with internal departments to ensure timely and effective solutions
- Prepare account updates, forecasts, pricing reviews, and business summaries for internal leadership
- Identify opportunities to expand business within existing customer accounts while maintaining strong service levels
- Ensure all account activities align with company goals, contract terms, pricing guidelines, and profitability targets
Skills
- Bachelor's degree in Business, Sales, Marketing, Supply Chain, Packaging, or a related field
- 5+ years of experience in account management, sales, customer relationship management, or strategic account support
- Strong understanding of pricing structures, contract management, rebates, and customer programs
- Ability to manage complex accounts with multiple stakeholders and changing business needs
- Strong communication, negotiation, organizational, and problem-solving skills
- Ability to work independently in a remote environment while maintaining consistent communication with internal and external partners
- Proficient in Microsoft Office, CRM systems, reporting tools, and sales forecasting process
- Experience in flexible packaging, films, manufacturing, CPG, or related industries
- Experience working with large corporate customers and converter relationships
- Experience supporting large CPG customers in the Flexible Packaging industry
- Knowledge of converter-directed pricing models
- Experience partnering with finance teams on rebate programs and customer contract compliance
- Strong commercial mindset with the ability to identify growth opportunities while protecting profitability
- Ability to travel as needed for customer meetings, converter visits, internal meetings, and business reviews
Company Overview
Company H1B Sponsorship