Note: The job is a remote job and is open to candidates in USA. Production Solutions, a division of Moore, is an industry leader in direct mail production management and constituent experience services. The Account Manager will own multiple client projects from inception through mailing and delivery, managing production, schedules, quality control, vendors, budgets, billing, and client relationships.
Responsibilities
- Point of contact for clients, producing client satisfaction and retention using responsiveness and ease of the process
- Manage production efforts and facilitate direct mail campaigns from inception to mailing and delivery in an organized and detail-oriented manner, producing the finished products to match the client's source documentation and information
- Follow core compliance SOPs and QC (Quality Control) procedures; utilize checklists and other company service processes, activities, and operational systems
- Ensure all client requirements are understood and translated into measurable and effective communication with all necessary end-users
- Conduct competitive bidding, procurement, price negotiations, and budgeting
- Interpret and review client's mailplan and source documents to write data processing specifications, personalization, and mailshop instructions
- Manage project schedules and meet deadlines: set, synchronize, and drive schedules with the client, internal team, and external suppliers
- Perform multistage QC procedures, including print proofs, press approvals, data processing, editing, and additional value-added checking (fact-checking)
- Manage artwork, work orders, proofs, change orders, and obtain approvals. Accurately and quickly update all documents, departments, vendors, suppliers, and clients throughout the project
- Monitor mailing progress through proprietary metrics and USPS (United States Postal Service) contacts for applicable clients
- Analyze print, data, and mailing for efficiency, reduce costs; negotiate lower prices through gang or program pricing, cost savings recommendations, and ongoing discussions with suppliers and internal departments
- Liaison with management, internal departments, and vendors/suppliers to troubleshoot problems and provide innovative solutions
- Conduct multiphase billing, coordinate cost documentation, invoicing, and postage reconciliation for accurate final billing
- Crosstrain other client accounts for team members on leave of absence or vacation
Skills
- Experience in the direct mail industry, including printing/mailing industry terminology
- Proven record of working independently and efficiently on multiple projects while meeting deadlines
- Strong customer service skills and proven ability to develop and maintain strong working relationships with internal staff and outside partners/vendors
- Available when necessary to work outside of regular business hours
- Proficient use of database system
- Excellent proofing skills
- Strong Microsoft Office skills
- Excellent written and verbal communication skills
- Familiarity with pricing, proposals, billing, and postage reconciliations
- Working knowledge of printing methods, data processing, personalization, and mail shop operations
Benefits
- Remote work opportunity
- Complete major medical, dental, and vision plans, with coverage starting the first day of the month following your start date
- Life insurance, AD&D, and Employee Assistance Program (EAP) available to all employees
- Additional voluntary life insurance
- Voluntary long-term disability
- Flexible Time Off (FTO) policy
- Five sick days allowance
- 11 paid holidays
- Optional medical and dependent care flexible spending account
- 401(k) plan
- $200 per month tax-free to cover personal expenses supporting work-life balance, including connectivity services, wellness activities, or home office essentials
- Gold-standard training and learning programs
- Resources and support to help you succeed
- Potential for upward mobility and professional growth
Company Overview