Note: The job is a remote job and is open to candidates in USA. Cvent is a leading meetings, events, and hospitality technology provider, transforming the industry through innovative technology. They are seeking an Account Manager for their Mid-Market segment to manage renewals, maximize customer investment, and develop strategies for account expansion.
Responsibilities
- Develop and execute renewal strategies for an assigned portfolio of mid-market accounts, including building renewal plans, preparing client-ready presentations, and coordinating internal stakeholders
- Identify and close expansion opportunities within your accounts, including up-sells, cross-sells, and multi-product or multi-team activations, in partnership with Customer Success Managers and Business Development resources
- Partner with Customer Success Managers to ensure smooth onboarding, ongoing engagement, adoption, and overall satisfaction for key customer stakeholders
- Analyze customer, event, and engagement data to uncover trends, inform renewal strategy, highlight risks, and identify opportunities for growth
- Build and maintain strategic account plans that outline goals, decision-makers, risks, and growth strategies for each key account, and regularly update internal teams on progress
- Lead contract renewals and negotiations, including navigating pricing transitions, to secure mutually beneficial terms and long-term commitments
- Work closely with cross-functional teams (e.g., Marketing, Product, Support, Customer Success) to address customer needs, respond to feedback, and enhance the overall customer experience
- Track and report on portfolio performance, including renewal rates, expansion pipeline, revenue achievement, and account health indicators, and accurately forecast sales opportunities via your pipeline
- Effectively and accurately manage your personal revenue pipeline and account data in CRM systems to maximize all business opportunities and provide visibility to senior leadership
- Perform other duties as assigned
Skills
- Bachelor's degree is required or equivalent experience
- 5+ years of experience in a customer-facing, revenue-generating role (Account Management, Customer Success, or Sales) in SaaS or technology, with a consistent track record of meeting or exceeding renewal and sales targets
- Demonstrated success working with mid-market and/or enterprise customers (typically 500-2,000 employees), including managing complex processes, resolving escalations, and delivering tailored solutions
- Proven track record of driving customer retention and expansion through proactive account strategies, structured account planning, and well-executed renewal plans
- Strong analytical skills and comfort working with data to uncover trends, assess risk, and inform strategy; ability to translate complex metrics into clear, actionable insights
- Excellent verbal and written communication skills, including the ability to deliver persuasive presentations and clearly articulate ideas, strategies, and recommendations to senior stakeholders
- Strong relationship-building and negotiation skills; adept at fostering trust-based relationships with customers and internal stakeholders and aligning multiple parties around shared objectives
- Ability to multi-task and work in a dynamic, fast-changing, entrepreneurial environment while managing multiple accounts, competing priorities, and deadlines
- A solutions-oriented mindset with demonstrated problem-solving skills and experience improving processes; thrives in navigating complex situations and ambiguity
- Experience collaborating across Sales, Customer Success, Marketing, Product, and Support teams to drive outcomes and improve the customer experience
- High degree of computer literacy; ability to work with MS Office Suite (Word, PowerPoint, Excel) and CRM tools such as Salesforce.com or similar contact management software
- Experience selling or managing accounts in SaaS/technology, hospitality, or the meetings and events industry is a plus
Benefits
- Commission
- We also offer a competitive benefits package, details of which can be found here.
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