Note: The job is a remote job and is open to candidates in USA. Magaya Corporation is seeking an Account Manager, Customs Compliance to drive revenue growth and customer retention across an assigned portfolio of existing customers. The role is responsible for renewals, cross-sell and upsell opportunities, customer relationship management, pipeline development, forecasting, and coordinating internal resources to address customer needs and escalations.
Responsibilities
- Account Strategy: Own an assigned portfolio of existing customers and develop account strategies designed to increase recurring revenue, strengthen customer relationships, and support retention
- Quota Performance: Meet or exceed an individual sales quota through contract renewals, cross-sell, upsell, license expansion, product adoption, transaction growth, and other expansion opportunities
- Whitespace Discovery: Proactively identify whitespace and expansion opportunities by conducting discovery and understanding each customer's business operations, challenges, growth plans, and technology needs
- Pipeline & Forecasting: Develop and maintain a healthy sales pipeline and provide accurate and timely revenue forecasts
- Customer Engagement: Conduct regular customer meetings, business reviews, product discussions, demonstrations, and onsite visits
- Stakeholder Alignment: Build and maintain relationships with operational users, managers, economic buyers, and executive stakeholders within customer organizations
- Commercial Leadership: Lead commercial conversations, including pricing discussions, contract negotiations, objection handling, and closing
- Risk Management: Communicate with key customers to monitor expectations, satisfaction, business needs, and potential risks or opportunities
- Cross-Functional Coordination: Serve as the primary relationship owner for assigned customers and coordinate internal resources when escalations involve Support, Professional Services, Implementation, Product, Finance, or Accounting
- Expectation Setting: Set clear customer expectations regarding internal processes, service responsibilities, project scope, support interactions, and commercial commitments
- Customer Advocacy: Act as a customer advocate internally while balancing customer needs with company policies, contractual obligations, and commercial objectives
- Problem Solving: Handle customer inquiries and work cross-functionally to identify appropriate solutions for complex business or operational challenges
- CRM Discipline: Maintain accurate and timely account, activity, opportunity, forecast, renewal, and customer information in the company's CRM and other assigned sales tools
- Industry Representation: Represent the company at customer meetings, industry conferences, and events as required
Skills
- Experience in B2B sales and managing a revenue quota is required
- Bachelor's degree from an accredited college or university, or an equivalent combination of education and relevant professional experience
- Minimum of 2–3 years of B2B sales, account management, or customer expansion experience
- Demonstrated experience carrying and achieving an individual sales or revenue quota
- Proven ability to identify, develop, negotiate, and close cross-sell and upsell opportunities within an existing customer base
- Strong ability to effectively demonstrate software or product features, connecting technical capabilities to business outcomes and customer needs
- Demonstrated knowledge of both import and export regulations
- Experience managing a sales pipeline, forecasting revenue, and maintaining accurate opportunity and account information within a CRM
- Excellent verbal, written, presentation, and interpersonal communication skills
- Valid driver's license with a clean record
- Experience within logistics, freight forwarding, supply chain technology, or customs compliance is strongly preferred
- Licensed Customs Broker (LCB) preferred; equivalent experience or alternative qualifications will be considered
- Experience within freight forwarding, logistics, supply chain, transportation technology, customs brokerage, or customs compliance strongly preferred
- Working knowledge of customs brokerage and compliance processes, including concepts such as ACE, ABI, ISF, AES, bonded operations, FTZ, or related customs workflows
- SaaS or technology sales experience preferred
- Proficiency with CRM and sales productivity tools; Salesforce experience preferred
Benefits
- (Remote) Work from Home Structure
- Paid Time Off Programs
- Paid Sick Leave
- Paid Holidays
- Medical, Vision, Dental Voluntary Life Plans
- Critical Illness and Accident Policies
- 401(k) Retirement Plan
Company Overview