Note: The job is a remote job and is open to candidates in USA. MoveSmart Rentals is hiring an Account Manager to manage existing property-owner relationships and oversee residential leasing files from preparation through tenant move-in. The role focuses on client retention, consultative sales, leasing coordination, and improving the commercial performance of assigned files.
Responsibilities
- Manage multiple active client and leasing files
- Keep property owners informed throughout the process
- Confirm that each file is complete and ready to be listed
- Coordinate listing requirements with the partner brokerage
- Monitor inquiries, showings, feedback, applications, and offers
- Identify why a property is not attracting interest or offers
- Recommend pricing, marketing, presentation, or property-condition changes
- Persuade owners to make reasonable price adjustments
- Present qualified tenant offers and secure timely decisions
- Retain dissatisfied owners who may be considering cancellation
- Sell appropriate services that could improve a property’s leasing performance
- Handle objections while maintaining the owner’s trust
- Coordinate documents, deposits, keys, and move-in requirements
- Communicate with owners, tenants, realtors, vendors, and internal teams
- Verify payment and payout information before providing updates
- Maintain accurate CRM notes, tasks, documents, and next steps
- Escalate legal, payment, agreement, or high-risk concerns when required
Skills
- Three or more years of experience in account management, consultative sales, client success, client retention, leasing, property management, portfolio management, or a similar client-facing role
- Experience managing ongoing client relationships—not only completing one-time sales
- Demonstrated ability to overcome objections and persuade clients to take action
- Experience retaining dissatisfied clients or recovering relationships
- Confidence recommending price changes, service improvements, or other actions clients may initially resist
- Ability to use evidence, customer feedback, market information, and financial reasoning to influence decisions
- Experience upselling relevant services or solutions
- Ability to manage multiple clients, files, transactions, or opportunities simultaneously
- Strong organization, follow-up, and deadline management
- Experience using a structured CRM or workflow system
- Excellent spoken and written English
- Sound judgment when handling client concerns and escalations
- Strong candidates may come from account management, customer success, SaaS, insurance, financial services, staffing, telecommunications, automotive sales, hospitality, property management, real estate, or another service-based industry involving ongoing client ownership
- You should be able to identify what is preventing a client's file from progressing, explain the evidence, recommend a solution, overcome resistance, and obtain a clear decision
- You must be persuasive without being misleading or overly aggressive. You should be comfortable challenging unrealistic expectations while maintaining the client's trust
- Direct real-estate experience
- Canadian real-estate experience
Benefits
- Remote work
- Training will be provided on MoveSmart’s services, systems, and leasing process.
Company Overview