Note: The job is a remote job and is open to candidates in USA. Guardant Health is a precision oncology company that provides blood and tissue tests, real-world data, and AI analytics to improve cancer care and accelerate new therapies. The Account Manager supports customer-facing service, account management, sample collection, order resolution, customer relationships, and coordination with sales and internal teams across an assigned territory.
Responsibilities
- Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
- Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
- Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
- Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
- Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
- Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
- Ensure team objectives are met
- Work effectively and compliantly with individuals across multiple departments throughout GH
- Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
- Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents
Skills
- 0-3 years customer service/sales experience
- Ability to engage in a consultative process while connecting client needs with GH capabilities
- Comfortable communicating and presenting at all levels throughout an organization
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
- Excellent customer service skills
- Outstanding strategic account planning skills
- Superior listening and problem solving skills
- Ability to handle sensitive information and maintain a very high level of confidentiality
- Impeccable communication and presentation skills
- Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
- Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
- Ability to work effectively with minimal direction from, or interface with, manager
- Problem solving, decision making and technical learning
- Strong administrative skills and sophistication to manage business in complex environments
- Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Frequent travel throughout the territory required
- Must live within assigned territory
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work
- Ability to sit for extended periods of time
- Previous experience in diagnostic, medical device, biotech, pharma setting is preferred
Benefits
- Eligible onsite employees have defined work-from-home days for individual-focused time.
- At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
Company Overview
Company H1B Sponsorship