Note: The job is a remote job and is open to candidates in USA. CVS Health is building a world of health around every individual, seeking to simplify health care for communities. The Account Manager will serve as the main point of contact for clients, ensuring their day-to-day operations are managed effectively and driving successful delivery of services.
Responsibilities
- Overseeing all their day-to-day PBM operations
- Act as the liaison between clients and cross-functional internal teams
- Ensuring timely/successful delivery of client requests
- Managing the resolution status of routine to complex requests related to our clients' business requirements
- Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client
- Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome
- Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution
- Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met
Skills
- 1 plus years of experience in a client services-based environment or previous account management experience
- Excellent organizational skills
- Excellent verbal and written interpersonal communication skills
- Strong problem solving and critical thinking skills
- Able to be on camera for meetings with reliable attendance
- Bachelor's degree or Equivalent Experience required
- Prior Healthcare experience managing insurance, healthcare, or benefit accounts
- Experience with Medicaid, Commercial, and/or Medicare Part D Plans
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
- Additional details about available benefits are provided during the application process and on Benefits Moments
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