Note: The job is a remote job and is open to candidates in USA. Jellyvision provides intelligent benefits decision support and administration solutions to help organizations simplify benefits experiences. The Account Manager will engage, support, and retain a portfolio of approximately 30–40 customers by developing customer success strategies, managing relationships, driving renewals, and collaborating cross-functionally to help customers achieve their goals.
Responsibilities
- Work with your customers to understand their strategies and needs, providing support to help them achieve their goals
- Work with AM Leadership to identify and mitigate risk associated with retaining existing customers
- Become a product expert to help guide customers through marketing strategies, utilization reports, and product features/enhancements
- Collaborate with a variety of teams, including our customer operations and implementation teams to ensure successful outcomes with each customer
- Develop a deep understanding of each customer, beyond their goals within the benefit space, to drive strategic conversations of how we can assist them and their employees
- Deliver a consultative approach to both product utilization and pricing to retain customers via single or mult-year agreements
- Through direct and consistent communication with customers, identify helpful product, benefits, and marketing insights to share back with the Jellyvision team to ensure we are evolving alongside the needs of our customers
- Using a variety of tools including Salesforce, Google Office Suite, Slack, and others, keep track of your customers and your progress towards achieving your goals
- Maintain open communication with your manager on identified opportunities and risks to receive the support and guidance needed to best support your customers
- Deliver for your customers in a way that represents Jellyvision’s culture while showing them the level of professionalism and expertise necessary to maintain their trust
- Customer Satisfaction: Maintain high levels of client satisfaction as measured by surveys, feedback, customer engagement, and retention rates
- Revenue Retention: Contribute to the achievement of revenue targets by proactively driving renewals with your book of business
- Team Collaboration: Collaborate effectively with cross-functional teams to achieve department and company goals
Skills
- 2+ years of experience in quota carrying Account Management / Customer Success roles that have required you to demonstrate, pitch, and sell B2B SaaS products
- A proven track record of achieving revenue/customer retention goals
- Bonus points if you've worked specifically with customers in the HR or Benefits space
Benefits
- This role is eligible for base + commission
- This position is eligible for work by a remote employee out of AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI
- Employees are welcome to work out of the Chicago-based HQ, whether they’re local or just visiting
Company Overview