Note: The job is a remote job and is open to candidates in USA. Obert, Inc. is a North American lighting and manufacturing organization providing localized OEM/ODM services and integrated supply chain solutions. The Account Manager will manage and expand strategic retail customer relationships in the LED lighting market, drive revenue growth, coordinate cross-functional support, and serve as the primary customer contact.
Responsibilities
- Establish and maintain strong relationships with key purchasing, marketing, and engineering personnel at designated retail accounts
- Understand the needs and objectives of the retail customers and align our LED lamp, lighting fixture and component products to meet those requirements
- Collaborate with internal teams, including Engineering, Marketing, Operations, and Program/Product Managers, to address and resolve any issues or challenges encountered by the assigned retail accounts
- Act as the primary point of contact for the retail customers, addressing inquiries, providing technical support, and ensuring timely resolution of any concerns
- Identify opportunities for business expansion and growth within the assigned retail accounts and develop strategies to capitalize on those opportunities
- Conduct regular business reviews with retail customers to assess performance, address feedback, and identify areas for improvement
- Stay informed about industry trends, market developments, and competitor activities to maintain a competitive edge and capitalize on emerging opportunities
- Represent us at industry events, trade shows, and customer meetings as required
- Prepare and present reports, forecasts, and analyses related to sales performance, customer satisfaction, and market trends
- Travel to customer sites, as needed, ranging from 30% to 50% of the time
- Other duties as assigned
Skills
- 3+ years of B2B retail account management experience within lighting, electronics, home improvement, or consumer goods
- Excellent communication, negotiation, and interpersonal skills
- Ability to build and maintain strong relationships with customers and internal stakeholders
- Strong problem-solving abilities and the capacity to work effectively under pressure
- Self-motivated and results-oriented with a proactive approach to achieving targets and objectives
- Proficiency in Microsoft Office suite and CRM software
- Bachelor's degree in business administration, engineering, or related field, preferred
Benefits
- Incentives
- Remote work
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