Note: The job is a remote job and is open to candidates in USA. Empire & Co. is seeking an Account Manager to manage client relationships, provide quality-based products, and deliver knowledge-based solutions. The role supports account growth, market share, profitability, and client trust through sales, account oversight, project coordination, and exceptional service.
Responsibilities
- Update clients on new product offerings, services, and relevant market trends
- Exercise value engineering and solutions-based thinking when working with clients
- Partner with the Marketing Department to provide updated materials, product information, and company resources to clients
- Identify opportunities for ancillary products, additional services, and account growth
- Provide prompt and courteous responses to client inquiries, needs, and requests
- Be available as needed for client meetings, site visits, and other necessary communications
- Share the Empire & Co. story and promote the depth and breadth of the company's resources, products, services, and capabilities
- Promote Empire & Co.'s knowledge and expertise while identifying solutions that meet client needs
- Anticipate client needs and proactively identify opportunities to provide additional support and solutions
- Maintain an understanding of competitors and market conditions to support effective product positioning
- Negotiate with vendors for additional discounting when appropriate to support profitability
- Develop and maintain strategic client and industry relationships
- Carry out forecasting and strategic account planning
- Be available and willing to attend on-site meetings and field measure spaces as needed
- Act as the liaison throughout the sales process by facilitating and managing all steps from initial opportunity through project completion
- Coordinate necessary actions and deliverables with Account Coordinators, Project Managers, Design, Operations, vendors, and other internal partners
- Oversee project activity to ensure client expectations, timelines, and deliverables are effectively managed
- Maintain communication with clients throughout the sales and project lifecycle and provide timely updates as needed
- Proactively identify and assist in resolving issues, discrepancies, or changes that may impact the client or project
- Monitor applicable reports, including waiting, unbilled, aging, and other account-related reports
- Maintain client relationships following project completion to support satisfaction and future business opportunities
- Mentor Junior Account Managers, if applicable
Skills
- Bachelor's degree or equivalent
- 5+ years in the furniture industry; experience working at a dealership preferred
- Capable of reading and understanding blueprints, CAD, or construction drawings
- CAD experience / CET experience
- Knowledge of Steelcase furniture
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience using Hedberg to generate quotes
- Strong communication skills, both written and oral
- Strong customer service skills
- Well-spoken and able to convey ideas, thoughts, and information effectively
- Highly motivated, persistent, and a skilled negotiator
- Plans and carries out responsibilities with little to no direction
- Comfortable working independently
- Ability to take on and complete multiple tasks in a timely manner
- Handles deadlines and pressure with ease
- Works well in a team environment
- Ability to motivate others
Benefits
- Fully remote work arrangement
Company Overview