Note: The job is a remote job and is open to candidates in USA. Equip is a virtual, evidence-based eating disorder treatment program dedicated to expanding access to effective care. The Account Manager serves as a trusted partner to health plans, managing implementation, ongoing program delivery, reporting, relationship management, retention, growth, and expansion. The role also coordinates internal teams, supports contracting conversations, and drives health plan value delivery and operational improvement.
Responsibilities
- Support multiple health plan partners from implementation through ongoing value delivery
- Serve as intermediary to fairly represent partner interests and needs to internal stakeholders at Equip including product feedback, operational design/support, member support, and clinical care
- Quarterback day-to-day program delivery, working closely with internal stakeholders to deliver on program KPIs
- Partner with the Patient Acquisition & Marketing teams to execute on payor penetration and growth strategy
- Accountable for health plan satisfaction, renewals & expansion opportunities to new markets, states, and lines of business, contract adherence, contract P&L, contract utilization
- Produce and deliver high quality, actionable client meeting agendas, report content, etc
- Ensure our clients are well positioned for program success by executing a best in class implementation and account management strategy that achieves key program milestones and exceeds expectations
- Perform other duties as assigned
Skills
- Bachelor's degree from an accredited institution
- X years of experience
- Previous experience in mental health working with Managed Care Organizations
- Proven experience working with multidisciplinary teams to deliver against aggressive project timelines using project management tools and processes
- Strong interpersonal skills with a proven ability to build strong working relationships, navigate various roles and responsibilities within complex organizations, and effectively represent the needs of both the Equip team and the health partner client
- Demonstrated experience owning and managing multiple concurrent relationships with a diverse client base
- Key analytical abilities to generate program KPIs and insights both for internal and external stakeholders with an eye towards operational excellence and superior value delivery
- Strong understanding of the healthcare landscape, specifically payer and provider focused
- A passion for living Equip's mission and values
Benefits
- Bonus
- Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
- Generous parental leave.
- Competitive Medical, Dental, Vision, Life, and AD&D insurance.
- Equip pays for a significant percentage of benefits premiums for individuals and families.
- Spring Health, a 100% employer-paid mental health benefit through Guardian.
- You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.
- Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
- HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.
- 401K Option!
- Work is performed 100% remotely.
- $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
- $250/month stipend to use a co-working space.
- Initial work-from-home stipend of up to $500.
- Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).
- Company Laptop.
Company Overview