Note: The job is a remote job and is open to candidates in USA. Transparent Energy is hiring an Account Manager to manage client relationships, support customer satisfaction, and drive revenue growth through account management and sales execution. The role covers contract management, procurement coordination, client retention, account expansion, ancillary service upselling, and performance reporting.
Responsibilities
- Manage the sales process from initial pitch through contract execution and service delivery, ensuring seamless client experience
- Oversee fulfillment of client contracts, ensuring all aspects of service delivery are met
- Manage sophisticated contract flows and data for multi-site, multi-state energy agreements
- Coordinate with pricing & market intelligence teams to facilitate procurement events
- Coordinate with supply partners to address high-priority client issues and ensure contract performance
- Serve as the primary point of contact for assigned accounts, building and maintaining strong relationships with clients
- Understand client energy needs and provide tailored solutions to meet their requirements
- Proactively address client issues and ensure high levels of customer satisfaction
- Create compelling, data-driven presentations for client executives
- Collaborate with marketing team on company-related lead generation campaigns targeting potential clients
- Support marketing campaigns by providing client insights and feedback
- Identify and engage with prospects through company marketing initiatives
- Utilize CRM and marketing platforms to track and nurture leads generated through company campaigns
- Focus on client retention through proactive relationship management and issue resolution
- Conduct market analyses to inform pricing strategies and identify expansion opportunities
- Develop strategies to maximize client lifetime value and account growth
- Identify opportunities to upsell existing procurement clients on complementary energy services including demand response programs, community solar initiatives, and bill auditing services
- Develop strategic approaches to introduce value-added energy solutions that complement core procurement offerings
- Collaborate with service delivery teams to understand and effectively position ancillary services based on client energy profiles and needs
- Track and report on success metrics for ancillary service adoption within assigned accounts
- Maintain accurate records of client interactions and account activities in CRM system
- Generate reports on account performance, client satisfaction, and revenue metrics
- Analyze client data to identify trends and opportunities for account optimization
- Track and report on key performance indicators related to client success and retention
Skills
- Bachelor's degree in Business, Marketing, or related field
- 5 years of experience in sales, account management, or client success roles; 2 years of experience in energy sector
- Strong interpersonal and communication skills with ability to build relationships at all levels
- Proven track record of managing client accounts and driving revenue growth
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team in a fast-paced environment
- Understanding of retail energy products and market dynamics
- Advanced proficiency in Excel and data analysis tools
- Experience managing complex, multi-site client accounts
Benefits
- Performance-based bonus tied to closed new business and client retention
- Clear advancement opportunities within the rapidly scaling organization
- Collaborative environment focused on innovation and client success
- Health & Life Insurance
- PTO
- Paid Holidays
- Professional development opportunities
- Hybrid schedule for employees based in North Jersey & Chicago; remote applicants will be considered
Company Overview