Note: The job is a remote job and is open to candidates in USA. Tropic provides AI-powered procurement intelligence solutions. The Account Manager retains and grows client revenue, owns commercial relationships, advocates for clients internally, and helps develop go-to-market strategies for new product releases.
Responsibilities
- Retain and grow existing book of business via renewal, upsell, and cross-sell
- Own the end-to-end commercial relationship with clients
- Develop, nurture, and leverage relationships with senior DMs
- Serve as the internal champion for our clients to resolve issues as they arise
- Serve as the external champion for our CS & CE teams to resolve issues as they arise
- Play a crucial role in building and improving our service org
- Help develop go to market strategies for all new product releases
Skills
- You have 3+ years managing B2B SaaS accounts focused on retention and growth
- The people closest to you would refer to you as “relentless”
- A sales person to your core. Nothing gets you more excited than bringing someone on to your team via a mix of education, persuasion, and high level execution
- Eager to learn - you're not satisfied with a day unless you feel like you got better
- An experienced AM who's eager to learn from the best and hone your craft
Benefits
- 100% medical, dental, & vision coverage for all employees + dependents
- Remote first work environment
- Virtual & in-person meetups
- $1000 annual stipend for WFH, L&D, Wellness
- Unlimited flexible vacation and holiday time off
- 14 paid company holidays
- 12-week parental leave for all parents
- Online mental health therapy
- Commuter benefits, FSA, HSA
- Award-winning values and culture
- Equity refresh program
- 401k plan
Company Overview