Note: The job is a remote job and is open to candidates in USA. JD Power powers auto-related decisions through proprietary data, advanced analytics, industry expertise, and workflows that connect insight to action. The Account Manager oversees digital advertising campaign execution, coordinates dealer and partner deliverables, monitors performance, troubleshoots issues, and maintains client relationships to support retention and growth.
Responsibilities
- Dealer communication on a regular basis to implement product delivery and strengthen relationships
- Work with dealer, partners and internal departments to facilitate the onboarding process for all dealers
- Communicate with dealers to collect assets for their monthly campaigns
- Ensure alignment between client expectations and campaign deliverables
- Understand client business goals, target audiences, and marketing objectives
- Conduct regular client meetings to review campaign performance and strategic recommendations
- Work with partners, dealers and other third parties for creative and compliance approvals as necessary
- Maintain best in class customer service
- Drive cross functional tasks with all departments
- Request video creatives from the account coordinator team
- Send all content through the quality department and update per their review
- Monitor activities assigned to other departments to ensure progress
- Support the sales team as needed
- Maintain and update information per dealer according to contractual obligations
- Prioritize, multi-task & follow up to assure requests are completed in a timely & accurate manner
- Troubleshooting capabilities to analyze and identify issues within applications used to complete monthly campaign activities
- Ensure all contractual obligations are met in a timely manner
- Other duties as required by the position
Skills
- • Minimum of 5 years of experience in account management, client services, digital marketing, advertising, agency operations, or a related field, with demonstrated success managing client relationships, coordinating campaigns, and driving cross-functional deliverables
- • Bachelor's degree in a related field (Advertising, Marketing, Business, Communications, etc.)
- • Excellent analytical and critical thinking abilities to resolve complex challenges and find innovative solutions
- • Superior attention to detail and sense of urgency in completing tasks
- • Strong communications and listening skills
- • Ability to work effectively in a high volume and fast paced environment
- • Exceptional ability to multi-task and follow through
- • Strong Data Entry Skills
- • Software experience in Salesforce
- • Advanced PC skills including entire Microsoft suite, specifically Excel and SharePoint
- • Media or agency related experience preferred
Benefits
- Remote – USA
Company Overview