Note: The job is a remote job and is open to candidates in USA. Belay Diagnostics is a company focused on improving healthcare through innovative laboratory diagnostics. The Account Manager will work closely with the Business Development Executive to expand the company's presence within key hospital accounts, ensuring exceptional customer experiences and driving test volume growth.
Responsibilities
- Partner closely with the territory BDE to develop and execute account-level strategies that drive Belay test volume growth at high-priority hospital and health system customers
- Serve as the primary post-onboarding point of contact for strategically important accounts, owning the day-to-day relationship and ensuring a consistently exceptional customer experience
- Build and maintain strong working relationships with laboratory leadership, lab directors, pathologists, clinical laboratory scientists, and support staff at target accounts
- Collaborate with clinical care teams — including nursing, case management, and neuro-oncology coordinators — to ensure Belay testing is integrated into relevant care pathways and ordering workflows
- Identify and address barriers to test utilization by working cross-functionally with Belay’s operations, lab, and market access teams to resolve issues quickly and effectively
- Monitor account-level testing trends and proactively develop action plans to address volume gaps, underutilization, or workflow inefficiencies
- Conduct regular business reviews with key stakeholders at priority accounts to communicate performance metrics, reinforce clinical value, and identify opportunities for growth
- Work closely with Belay’s laboratory and operations teams to ensure specimen logistics, requisition processes, and result delivery are optimized for each account
- Support the BDE in transitioning newly onboarded accounts by executing the hand-off checklist and assuming ownership of the ongoing customer relationship
- Maintain accurate and complete documentation of all customer interactions, account intelligence, and action items in the Company’s CRM platform
- Communicate relevant competitive intelligence, market dynamics, and customer feedback to the BDE and senior leadership on an ongoing basis
- Actively contribute to the continuous improvement of Belay’s commercial and operational processes by surfacing insights gathered from customer interactions
- Represent Belay Diagnostics at relevant local and regional professional events, tumor boards, and institutional meetings as appropriate
- Operate with a high degree of responsiveness, urgency, and professionalism when addressing customer-facing issues or internal escalations
- Be responsive and nimble when dealing with the demands of both internal and external customers and partners
- Work products must be delivered in a timely and professional manner
- Candidates will need to demonstrate strong technical proficiency with standard business applications and CRM tools
- Must be adaptable, able to pivot based on business needs, and willing to operate in a highly dynamic startup environment
- Conduct business with internal partners and customers while maintaining the highest degree of ethical standards, adhere to Company values, and operate with integrity
Skills
- Bachelor's degree with 3+ years of experience in laboratory diagnostics, oncology, or clinic-adjacent role within a hospital setting (e.g. RN, Lab Tech, Clinical Coordinator)
- Familiarity with laboratory workflows, specimen handling processes, and the operational dynamics of hospital-based laboratory departments
- Experience interacting with laboratory personnel, including support staff and laboratory directors
- Strong interpersonal and communication skills with a proven ability to build credibility and trust with clinical, laboratory, and administrative personnel
- Ability to articulate the clinical and economic value of specialized laboratory testing to diverse audiences
- Familiarity with CRM platforms, Microsoft Excel, and standard business applications
- Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously across a defined territory
- Must be willing to travel overnight
- Must have a Drivers License
- Strong understanding of laboratory testing workflows, terminology, and clinical use cases in molecular diagnostics
- Excellent written communication skills with the ability to craft persuasive, clinically grounded appeal letters
- Advanced analytical skills to interpret denial rationales and payer policies
- Comfortable working in a fast-paced, growth-stage environment with evolving processes and systems
- Highly organized, detail-oriented, and able to manage multiple priorities and deadlines simultaneously
- Relevant experience working within or selling into hospital laboratory, pathology, or clinical operations environments strongly preferred
Benefits
- Potential Bonus of $60k + Benefits + Equity
- Excellent health benefits (Medical, Dental, Vision, Life, and Long-Term Disability)
- 401(k) program
Company Overview