Note: The job is a remote job and is open to candidates in USA. The company helps medical students and residents perform at the highest level on important medical exams through programs focused on improving scores, matching into competitive specialties, and advancing professional opportunities. The Account Manager will manage active client relationships, provide coaching and mentorship, drive renewals and upsells, and help improve systems that support client success.
Responsibilities
- Manage 50+ client accounts in total after 3 month ramp - Own the client relationship as the go-to expert
- Achieve a monthly upsell rate of 30% and keep refunds/cancellations below 3%
- Analyse student decision making and thought processes to identify learning gaps, patterns, and opportunities for improvement
- Provide coaching and guidance on personal development topics such as time management, productivity, goal setting, and accountability
- Support students in overcoming challenges and maintaining progress throughout their learning journey
- Build strong relationships with students through regular communication and mentorship
- Identify opportunities to introduce additional programs, services, or resources that align with student goals and drive increased lifetime customer value (LCV)
- Collaborate with internal teams to ensure students receive a high quality and results driven experience
- Play a key role in building and refining the systems that make this role more effective over time
- Stay highly organized, tracking multiple timelines, and ensuring every priority is followed through to completion and keeping the CRM up to date
- Showcase wins by securing client testimonials and success stories
- Work remotely with the freedom to set your schedule while staying available for key client moments
Skills
- Medical, healthcare, life sciences, or medical education background, particularly from medical school, residency, or healthcare training environments
- Experience as a coach, learning specialist, educator, tutor, or academic success advisor working with high performing students or professionals
- Previous sales, customer success, or account management experience with responsibility for renewals, retention, or upsells
- Passion for learning, technology, and AI, with the curiosity and flexibility to help shape new systems, tools, and processes as the business evolves
- Strong coaching, mentoring, or client success experience with the ability to drive accountability, behavior change, and measurable client outcomes
- Highly proactive, resourceful, and adaptable self starter who thrives in a fast moving environment with evolving systems and processes
- Strong educational and communication skills, able to simplify complex concepts and teach them effectively to clients
- Commercial mindset with confidence in consultative upselling, retention conversations, and helping clients continue their journey when appropriate
Benefits
- Base salary + commission
- Commission on backend sales
- Work remotely with the freedom to set your schedule while staying available for key client moments
Company Overview