Note: The job is a remote job and is open to candidates in USA. Interopay offers full-service payment services for mid-market companies. The company is seeking an experienced SaaS Account Manager to manage enterprise customer relationships, drive renewals and revenue growth, and ensure customer satisfaction. The role also involves collaborating across teams, managing partner relationships, and identifying upselling and cross-selling opportunities.
Responsibilities
- Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer satisfaction
- Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience
- Develop and manage relationships within Fortune-50 partner to maximize joint opportunities
- Develop and execute account plans that align with customer goals and objectives, and drive revenue growth
- Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention
- Conduct regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling
- Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets
- Continuously monitor industry trends and customer feedback to identify opportunities for improving our products and services
- Manage a rolling pipeline of 350 existing customers to ensure their successful renewal increasing ACV incrementally by upselling additional software add-ons
- Exceed Annual Renewal Bookings of $560,000
- Exceed Annualized Customer Card Spend of $425,000,000
Skills
- * Bachelor's degree
- * 5+ years of experience in account management, sales, or a related field, preferably in a SaaS environment
- * Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
- * Demonstrated ability to manage complex customer relationships and drive revenue growth
- * Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively
- * Knowledge of SaaS business models and industry trends
- * Experience with CRM software, such as Salesforce or Pipedrive, and customer support tools such as Zendesk or Freshdesk
Benefits
- Uncapped commission with accelerator
- Full medical benefits
- Full dental benefits
- Full vision benefits
- 6% 401k match
Company Overview