Note: The job is a remote job and is open to candidates in USA. Nanosonics develops innovative solutions for the automated reprocessing of reusable medical devices and works to improve infection prevention and patient safety. The Account Manager drives sales growth and customer success within an assigned healthcare territory by managing the sales process, developing customer relationships, coordinating implementation and support, and collaborating with cross-functional teams to achieve territory objectives.
Responsibilities
- The Account Manager is responsible for sales of Nanosonics products and service within assigned territory and directs the local market activity from lead generation to customer experience
- Increase sales growth with team based POD approach to the customer
- Meet or exceed sales quotas while maintaining territory expenses at or below budgeted levels
- Facilitate and consult with customers for in-service and product service needs within the territory and coordinate efforts with other stakeholders
- Regularly report specific territory activities, business growth, quality improvement opportunities, territory concerns and competitive activity to management
- Assist in collection of market data. Suggest product enhancements and full infection prevention application development opportunities
- Initiate sales processes by scheduling appointments, making initial presentations, and understanding customer requirements. Build trust with client accounts explaining product and service capabilities, and successfully overcoming objections
- Manage territory issues and opportunities via strong business planning and accelerate through focused collaboration. Close interaction with Nanosonics sales leadership and the development of productive business relationships with key thought leaders and key accounts
- Consult customers regarding operation of the Company’s products and maintain general after-sales non-technical support. Directs and coordinates with POD team (Inside Sales, Clinical Apps Spec)
- Coordinate with sales management on proposal preparation and submission to clients
- Assist clients in the evaluation of their current situation, assemble proposals, assist in evaluation of proposals and close sales
- Respond to customer enquiries covering technical, logistical, and general support including installations and in-services when necessary
- Assist customers in appropriate use of products and investigate client problems
- Maintain accurate customer databases and current opportunity pipeline, log all activities in SFDC
- Gather and report on current marketplace information on pricing, products, and Infection Prevention techniques
- Prepare territory plans and provide status of account development, trends, and action plans
- Call on all target accounts with a frequency sufficient to ensure account penetration, sales growth and repeat business within a specified geographic territory. Goal: 2-3 new demos per week
- Identify and quickly capitalize on new sales and business development opportunities within his/her territory
- Maintain acceptable customer pricing for Nanosonics products within established guidelines
- Direct pod resources to hit targets (clinical, inside, strategic, marketing)
- Attend trade shows as assigned and follow-up on sales inquiries generated from advertising, trade shows, emails, or in-person meetings
Skills
- 4 year degree
- 1 year sales or customer service experience
- The position requires ability to work independently and ensure customer needs are met
- This position requires demonstrated ability to successfully sell and service accounts in the medical device industry. Proven history of exceeding sales goals
- Travel 75% travel (usually T-Th)
- Salesforce.com experience a plus
Benefits
- Remote role
- Incentive at plan: $125,000
Company Overview