Note: The job is a remote job and is open to candidates in USA. Navitus Health Solutions is a pharmacy benefit manager focused on making medications more affordable and delivering excellent service to customers. The Account Manager manages client relationships, executes client strategies and benefit plan changes, coordinates with internal stakeholders and vendors, and supports account operations, renewals, reporting, and customer inquiries.
Responsibilities
- Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
- Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively
- Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates
- Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented
- Responds to client inquiries, issues and concerns in a timely, concise and accurate manner
- Provides clients with system support and collaboration tools
- Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
- Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed
- This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours
- Other duties as assigned
Skills
- Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required
- Knowledge of pharmacy benefits management, insurance or health care industry
- 3 years of experience in a customer service role
- Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
- Remote work, except for residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming
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