Note: The job is a remote job and is open to candidates in USA. CIEE is a nonprofit study abroad and intercultural exchange organization that builds bridges between individuals and nations through international exchange experiences. The Account Manager will manage international sales and account relationships for high school and work exchange programs, supporting partner recruitment, sales targets, market development, and business growth. The role also analyzes sales data, develops market strategies, and collaborates with internal stakeholders to support program delivery.
Responsibilities
- Aggressively drive sales by actively supporting and engaging CIEE's network of International Representatives
- Analyze recruitment trends, market conditions, and partner performance to identify growth opportunities and support strategic decision-making
- Monitor partner pipelines and proactively identify, address, and escalate issues that may impact recruitment goals or program delivery
- Develop and maintain business relationships with current and prospective partners in assigned markets
- Research and identify new market opportunities for CIEE programs
- Prepare and analyze sales reports and performance data to identify trends, measure outcomes, and inform market and departmental strategies
- Identify both risks and opportunities within assigned markets and develop plans to help achieve or exceed budget targets
- Collaborate with CIEE program and product owners to develop and execute effective market-specific sales strategies
- Partner closely with Operations and other internal stakeholders to ensure International Representatives receive timely support and an exceptional level of service
- Maintain current knowledge of Bridge USA regulations, industry trends, market developments, and competitor activities to inform business planning and partner guidance
- Represent CIEE professionally at webinars, conferences, partner meetings, and other recruitment-related events as needed
- Willingness to take on new projects and duties as assigned by the Manager and Director
Skills
- Bachelor's degree required
- A minimum of 3-5 years of sales and account management experience required, preferably with international clients
- Experience managing leads and data in CRM systems required
- Strong MS Office skills, including Excel, required
- Strong analytical and problem-solving skills; ability to manage multiple priorities in a fast-paced environment
- Experience building credible relationships across functions and management levels
- Ability to work across cultures and international borders
- Comfortable learning new technology
- Driven, ambitious, and enthusiastic to support sales in a competitive environment
- Desire to work in a global and collaborative team environment
- Excellent interpersonal, communication, and multitasking skills along with a strong
- Ability to travel domestically and internationally for conferences, partner meetings, and other business needs
- Ability to embrace CIEE's Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture
- Experience in education sales strongly preferred
- Salesforce experience strongly preferred
- Advanced Excel and reporting skills strongly preferred
- Experience living, studying, teaching, and/or working abroad strongly preferred
- Knowledge of a second language preferred
Benefits
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Account (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
- U.S. Remote
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