Note: The job is a remote job and is open to candidates in USA. Hilb Group is seeking a motivated and ambitious Personal Lines Account Manager to join its service-driven team. The role manages clients’ personal insurance needs, including applications, renewals, policy administration, coverage guidance, customer inquiries, account records, and policy changes while maintaining strong relationships with clients and insurance personnel.
Responsibilities
- Manage all aspects of client’s personal insurance needs, from information gathering, preparing applications and renewal marketing to policy administration
- Explain coverages and types of policies, suggest specific coverage enhancements, and resolve general customer inquiries
- Develop and maintain strong professional relationships with clients, their representatives and insurance company personnel
- Accurately and efficiently maintain electronic client account records and electronic file documentation while processing rewrites, endorsements, cancellations and renewals
- Participate as a Team member in a fast-paced, growing sales environment open to continuous improvement
Skills
- Minimum high school degree or GED required
- NY State Personal Lines license required
- Minimum of 3 years personal insurance experience required
- Exceptional aptitude for customer service with a minimum of five years of Personal Insurance industry experience required, including
- Experience with personal middle market carriers such as Travelers, Hanover, Utica, Plymouth Rock, and high net worth carriers such as Chubb, PURE, Berkley One & Cincinnati
- Ability to thrive in a fast-paced environment
- Upbeat attitude and strong written, verbal, and organizational skills
- Excellent time management and problem-solving skills with strong attention to detail and ability to prioritize
- Proficiency with Microsoft Office and AMS
Benefits
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
- Career and professional development.
- Hybrid or remote work arrangement.
Company Overview