Note: The job is a remote job and is open to candidates in USA. rePurpose Global is a packaging sustainability and compliance platform for consumer companies. The Account Manager owns renewals, retention, expansion, and long-term growth across a large customer portfolio while partnering with Customer Success, Sales, Product, and Engineering teams. The role also helps build account management processes and playbooks for a new commercial function.
Responsibilities
- Own the full renewal cycle across a portfolio of 100+ accounts — forecasting accurately, managing risk proactively, and closing on time
- Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalate
- Negotiate multi-year agreements where appropriate
- Carry an individual quota tied to expansion revenue — upsell, cross-sell, and contract upgrades across your book of business
- Partner with CSMs to develop account plans that map customer goals to rePurpose capabilities and surface expansion opportunities
- Manage expansion deal cycles from identification through close, coordinating with Sales where appropriate
- Forecast pipeline accurately and maintain clean account data in HubSpot
- Serve as a primary commercial point of contact for your portfolio, building trust across multiple stakeholder levels
- Conduct regular business reviews that connect customer outcomes to the value rePurpose delivers
- Anticipate customer needs and bring solutions proactively — before issues become escalations
- Help define and build the AM function from the ground up — this is a new motion and you will have direct influence over how it operates
- Develop and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership
- Surface patterns across your portfolio to inform team-wide process improvements
- Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for commercial conversations
- Bring structured product feedback to Product and Engineering — synthesized across accounts, not escalated one at a time
- Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination
Skills
- 3+ years in a quota-carrying account management or SaaS sales role, with documented success against renewal and expansion targets
- Proven ability to manage a high-volume portfolio independently — organized, self-directed, and doesn't need every process handed to them
- Strong commercial instincts: comfortable with pricing conversations, contract negotiation, and forecasting
- Experience working inside a pod or cross-functional team structure, with a track record of collaborating effectively with CS or delivery counterparts
- Comfortable with HubSpot or a comparable CRM — keeps pipeline clean and uses data to prioritize
- AI-forward mindset — actively uses AI tools to manage volume, prioritize accounts, and improve customer interactions
- Adaptable and comfortable in a startup environment with evolving processes, products, and priorities
- Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical
- Background in sustainability, packaging, compliance, or impact-driven businesses
- Experience building or contributing to a new commercial motion or playbook in an early-stage function
Benefits
- Remote-only for East Coast, US candidates.
- Hybrid work environment for candidates based in New York City, with 3 days per week in-office at the office at 1460 Broadway.
Company Overview