Note: The job is a remote job and is open to candidates in USA. Rillet is an AI-native ERP company serving accounting and finance teams. As an Account Manager, you will partner with the post-sale and GTM team to enhance operational excellence and develop retention strategies that maximize customer value in Rillet's solutions.
Responsibilities
- Lead commercial conversations including renewals, expansions, contract structure, and value alignment
- Build and operationalize Rillet’s renewal and upsell playbook, including forecasting frameworks, account plans, customer review cadences, and internal processes
- Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the post-sale team
- Collaborate closely with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success
- Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap
- Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership
- Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership
- Reduce churn risk through proactive communication, expectation-setting, and strategic engagement
Skills
- 3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startup
- Demonstrated ability to own renewal cycles and run commercial negotiations
- Experience building or improving processes for renewals, forecasting, or expansion
- Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
- Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes
- Excellent communication and relationship-building skills, especially with senior finance leaders
- Ability to partner cross-functionally and drive alignment in a fast-moving environment
- Bias to action, ownership mindset, and high attention to detail in a fast-moving environment
Benefits
- Medical and dental coverage, including up to 100% of employee premiums and 90% of dependent premiums
- A 401(k)
- Flexible PTO
- Nine company-wide holidays
- Paid parental leave for eligible employees
- Hybrid-first
- Our offices are stocked with snacks
- We regularly provide lunch and dinner
- We make time to connect as a team
Company Overview