Note: The job is a remote job and is open to candidates in USA. Dynata delivers high-quality first-party data to help businesses gain precise insights, activate audiences, and measure impact. The Account Manager serves as the primary day-to-day customer interface, developing quotes, coordinating project transitions, managing relationships, and identifying additional business opportunities. The role also drives effective bidding, collaboration with sales and client service teams, and the use of market intelligence to support customer outcomes.
Responsibilities
- Day to day primary interface with customers Develop and deliver quotes to customers Coordinate with Delivery to transition accepted customer quotes into field surveys Support Account Directors in their account interactions Solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them
- The Account Manager is a master of Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements
- Manages great customer relationships built on trust and a history of excellent results
- Is highly responsive to customer needs and pulls in resources as appropriate to ensure we land and execute a bid to the client’s satisfaction
- Ensures that no clients fall through the cracks
- Is expert at discovery and understands the client’s needs beyond the details of a quote and leverages knowledge to uncover additional needs we can meet
- Maximizes efficiency by executing bids effectively
- Driving outstanding outcomes through seamless collaboration and communication with larger sales and client service teams
- Always seeks competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace
- Prepares for objections and demonstrates understanding of concerns. Provides proof to address/minimize objections
Skills
- Ensuring outstanding customer results in day-to-day project-level needs
- Building relationships and anticipating client needs
- Finding creative solutions for clients
- Day to day primary interface with customers
- Developing and delivering quotes to customers
- Coordinating with Delivery to transition accepted customer quotes into field surveys
- Supporting Account Directors in their account interactions
- Soliciting business from accounts not specifically assigned to Account Directors
- Managing great customer relationships built on trust and a history of excellent results
- Being highly responsive to customer needs
- Ensuring that no clients fall through the cracks
- Expert at discovery and understanding the client's needs
- Maximizing efficiency by executing bids effectively
- Driving outstanding outcomes through seamless collaboration and communication with larger sales and client service teams
- Seeking competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace
- Preparing for objections and demonstrating understanding of concerns
- Providing proof to address/minimize objections
- Great communication skills which delivers messages in a powerful and engaging way
- Taking a collaborative approach to negotiations
- Being an innovator: Forward thinking and looking for opportunities to view solutions in a new way
- Anticipating industry trends and improvements and contributing to industry growth
Benefits
- A competitive sales incentive program will be provided as part of the compensation package
- A full range of medical and other benefits, dependent on full-time employment status
- Remote work arrangement (#LI-Remote)
Company Overview
Company H1B Sponsorship