Note: The job is a remote job and is open to candidates in USA. Dusty Robotics is transforming construction through robotics and automation. They are seeking an Account Manager focused on long-term customer growth, retention, and commercial ownership across mid-market annual accounts.
Responsibilities
- Own renewals for your assigned portfolio of annual accounts from initial planning discussions through signed agreement
- Identify renewal risk early and proactively develop account plans to improve retention outcomes
- Lead commercial conversations with customers, including pricing, contract structures, renewal terms, and expansion opportunities
- Operate within established pricing frameworks while partnering cross-functionally on approvals and exception requests when needed
- Support win-back and re-engagement efforts for paused or recently lapsed accounts
- Identify and develop expansion opportunities within existing accounts, including additional robots, surge units, upgraded contract structures, and professional services offerings
- Build relationships across multiple levels of customer organizations, including field teams, operational leadership, directors, and executive stakeholders
- Develop a strong understanding of each customer’s business objectives, workflows, and organizational structure to proactively identify growth opportunities
- Partner closely with Sales on account expansion strategy, territory alignment, and broader organizational opportunities where applicable
- Serve as the primary post-implementation point of contact for assigned accounts
- Monitor customer usage, adoption trends, and engagement signals to proactively address churn risk or stalled utilization
- Build strong working relationships with field operators, project engineers, VDC teams, and decision-makers across your account portfolio
- Lead account reviews and customer check-ins based on business needs and account maturity rather than a rigid one-size-fits-all cadence
- Collaborate cross-functionally with Sales, Implementation, Product, Support, and Operations to support customer success and account growth
- Surface customer feedback, product gaps, operational pain points, and field insights to internal teams
- Contribute to account management playbooks, process improvements, and operational scaling initiatives as the team grows
- Help identify customer success stories, ROI examples, and field outcomes that support broader marketing and customer advocacy efforts
Skills
- 2 to 5 years of experience in Account Management, Customer Success, or a similar post-sale customer-facing role
- Demonstrated experience owning or directly leading commercial renewal and expansion conversations
- Comfortable navigating conversations around pricing, value, contract terms, and customer risk management
- Able to operate independently and manage a portfolio of accounts with a high degree of ownership and accountability
- Strong communicator who can effectively engage both field-level stakeholders and executive leadership teams
- Background in construction, AEC, robotics, industrial technology, or other field-intensive industries
- Experience supporting hardware-enabled products or operational workflows in addition to software platforms
- Familiarity with tools such as Salesforce, Databricks, Notion, Slack, and AI-assisted workflows
- Experience working in an early-stage or high-growth environment where processes and playbooks were still evolving
- Located in or willing to work Central or East Coast business hours
Benefits
- Employer-matched 401(k)
- Unlimited PTO
- Remote-first flexibility
Company Overview