Note: The job is a remote job and is open to candidates in USA. PostPilot is a fast-growing company focused on creating genuine connections through their innovative direct mail platform. The Account Manager role involves onboarding and managing client accounts to optimize direct mail campaigns for acquisition and retention. The ideal candidate will be data-driven and service-oriented, working closely with sales and operations teams to ensure client success.
Responsibilities
- On-board, manage, and scale accounts in ways that help clients achieve their goals through highly optimized acquisition, retention, and retargeting direct mail campaigns
- Commit to setting clients up for long-term success with repeatable processes and optimized learning strategies designed to grow revenue, spend and profitability
Skills
- 3+ years in a customer facing role, with excellent written, and in person customer service skill sets
- Demonstrated ability supporting an internal lead, manager, or account owner
- Experience in digital media, direct mail, ad operations or working with advertisers on a programmatic platform with a focus on managing advertising campaigns, leveraging platform capabilities, and/or driving campaign performance will be highly valued
- History of responding quickly to client needs, providing training and/or consulting in ways that build engagement and trust
- Adept at time management, while being consistently detail-oriented, responsive to customers, and thoughtful about the impact of your work on the business
- Well organized, with project management experience, and a demonstrated ability to prioritize tasks across multiple jobs and accounts to meet deadlines and evolve operational excellence
- Skilled communicator, who can provide anticipatory support, be proactive in their own development, present data driven results, and respond appropriately to client questions or escalations
- You have a healthy curiosity about advertising and marketing direct mail strategies
- You are detail-oriented and meticulous about checking your work
- You are a strong communicator, who asks questions and proactively seeks help when needed
- You are relentlessly committed to the business and success of every customer
- You are a team player, who thrives in collaborative environments, and learns quickly
- You enjoy challenges and seek out the kinds of solutions that address root cause
- You are hard working and have a reputation for being conscientious
- You are driven to find ways to continually grow and improve
- General understanding of statistical significance, machine learning and/or previous work with data visualization tools is a plus
Company Overview