Note: The job is a remote job and is open to candidates in USA. Stedi is building the first new healthcare clearinghouse in decades, offering modern API interfaces alongside traditional EDI processes. They are seeking an Account Manager to manage a large segment of their fastest growing customers, focusing on revenue expansion and customer success.
Responsibilities
- Serve as the primary commercial point of contact for a book of Stedi’s fastest growing customers representing a significant percentage of Stedi’s monthly recurring revenue (MRR)
- Manage a pipeline of expansion opportunities in Stedi’s CRM to track upsells, cross-sells, renewals, and transaction usage growth
- Bring revenue expansion opportunities from ideation through to execution – identifying new expansion use cases, supporting the customer’s technical validation process, addressing pricing and contractual blockers, and ultimately ensuring successful product adoption
- Interface with customers daily – including executive leadership, product managers, engineers, and ops teams – through Slack, Zoom, email and in-person meetings
- Proactively surface product and payer-level usage insights in order to address issues preventing additional product adoption
- Collaborate with solutions engineering, payer operations, data analytics, and leadership to assist in customer engagements
Skills
- 4+ years of quota-carrying sales, account management, sales engineering, or customer success experience
- Strong track record of supporting customers as they adopt and utilize technical API-driven products
- Experience getting contracts signed
- Previous healthcare experience, specifically from software companies that sell to payers, providers, revenue cycle management (RCM) businesses, and EHR/practice management systems
- Comfortable working with technical API products
- Exceptional at staying on top of many open threads simultaneously
- Hyper-responsive, organized, and thorough
- Strive to become the customer's most trusted advisor
- Low ego; no task is too small in order to find success and generate revenue
- Resourceful, self-motivating, self-disciplined, and don't wait to be told what to do
- Ability to match the fast pace of the organization and respond with urgency
Company Overview
Company H1B Sponsorship