Note: The job is a remote job and is open to candidates in USA. Empact Technologies is a fast-growing AI-native SaaS compliance and risk management platform serving the energy and infrastructure sectors. The Account Manager will own the post-sale customer relationship, driving retention, adoption, and account growth across Empact's book of business.
Responsibilities
- Own renewals, re-contracting, and contract addendums end-to-end for an assigned book of business, proactively managing contract timelines to drive high renewal rates and minimize churn
- Identify and execute on upsell and cross-sell opportunities within existing accounts, expanding Empact's footprint across new business units, use cases, and stakeholders
- Own the cross-sell of Empact's FEOC (Foreign Entity of Concern) compliance solution into the existing installed base, driving expansion revenue while enabling the new-business sales team to stay focused on new logo acquisition
- Serve as the primary point of contact and trusted advisor for a portfolio of customer accounts, building relationships across operations, finance, legal, procurement, and executive leadership
- Understand each customer's business goals and compliance needs and act as their internal champion, partnering with Client Success to ensure strong onboarding, adoption, and satisfaction
- Develop account plans that map stakeholders, identify growth opportunities, and anticipate risk, ensuring a proactive rather than reactive approach to account health
- Maintain disciplined CRM (HubSpot) hygiene and use structured methodologies (e.g., MEDDPICC) to accurately forecast renewals, expansion revenue, and account risk
- Work closely with Sales, Product, Customer Success, and Marketing teams to relay customer feedback, inform product direction, and support successful long-term adoption
Skills
- 5+ years of experience in account management, customer success, or renewals/expansion sales within enterprise SaaS or compliance software — preferably serving regulated or operationally complex critical infrastructure sectors (Renewable Energy, Utilities, Energy, Public Works, Supply Chain, Data Center, or Manufacturing)
- Proven track record of managing a portfolio of accounts, meeting or exceeding retention and expansion targets
- Demonstrated use of MEDDPICC or other structured account management/sales methodologies
- Excellent communication, presentation, and relationship-building skills, with the ability to navigate multi-stakeholder organizations
- Self-starter with the ability to work cross-functionally in a fast-paced, remote environment
- Familiarity with IRA programs, labor compliance, and/or clean energy project development preferred
- Strong understanding of the renewable energy ecosystem, including developers, EPCs, and (tax equity) investors
Benefits
- Remote-first culture: 100% remote team with periodic in-person offsites for collaboration and strategy.
- Competitive compensation, equity participation, and full benefits including:
- Medical, dental, and vision insurance
- 401(k)
- PTO - 12 Company Holidays & 1 Flex Holiday
- Remote work stipend
Company Overview