Note: The job is a remote job and is open to candidates in USA. Komodo Health is dedicated to reducing the global burden of disease through innovative data solutions. The Account Manager will work closely with customers to ensure business renewals and growth by upselling services and maintaining strong relationships with key decision-makers.
Responsibilities
- Provide strategic support and guidance on key deliverables and customer requests for existing business
- Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
- Collaborate with Customer Enablement, Product, and Analytics teams to ensure customers’ objectives for the Komodo partnership are met and value/ROI is documented
- Communicate / evangelize the value delivered and ROI for renewals and existing business
- Prepare for and lead QBRs
- Proactively educate stakeholders on new services and product features in coordination with the AVP
- Ensure organizational support and secure budget for contractual renewal of existing business
- Engage regularly with buyers / key decision makers for existing business
- Develop all renewal/expansion collateral
- Identify other upsell opportunities (additional TAs, additional products, additional data, etc.) and share with AVPs
Skills
- 6+ years overall working experience in the biopharma or adjacent health technology industry, with 3+ years in a client-facing role as a consultant or life sciences data/software/service provider
- Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers
- Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
- Data analysis skills, with a strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
- Impeccable project management skills and the ability to influence without authority
- A track record of consistently meeting or exceeding department goals and/or customer satisfaction, with comfort in providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
- Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
- Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel, including an expert ability to 'tell the story' with supporting analysis in a clear and effective manner
- Ability to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making
- Understanding of how consultancies and/or FinServ clients (hedge funds, PE, VC, and other investment management firms) can benefit from Komodo's data within the life science ecosystem
- Experience interacting with, managing, or building with AI agentic workflows
Benefits
- Commissions in accordance with a written agreement or plan
- Eligible for equity awards
- Comprehensive health, dental, and vision insurance
- Flexible time off and holidays
- 401(k) with company match
- Disability insurance and life insurance
- Leaves of absence in accordance with applicable state and local laws and regulations and company policy
- Hybrid work model with hubs in San Francisco, New York City, and Chicago
Company Overview
Company H1B Sponsorship