Note: The job is a remote job and is open to candidates in USA. Meltwater is a company dedicated to empowering its customers through data-driven decisions. They are seeking an attentive Account Manager to manage, renew, and drive growth for their valued accounts, focusing on nurturing relationships and maximizing customer satisfaction.
Responsibilities
- Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
- Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
- Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
- Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
- Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations
Skills
- Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
- Ability to develop effective account plans and strategies aligned with customer goals
- A proactive approach to identifying and driving expansion opportunities within accounts
- Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
- Excellent written and verbal communication skills in [Language] and English
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
- The ability to legally work in the country of hire is required for this position
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively
- A minimum of 3 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain
Benefits
- Comprehensive paid time off that allows you to have an enhanced work-life balance
- 401K matching, life insurance, commuter benefits, and parental leave plans
- Excellent medical, dental, and vision options
- Collaborative, transparent and fun loving office culture
- Accelerated professional development and growth programs
Company Overview