Note: The job is a remote job and is open to candidates in USA. Kendall Electric is part of The Kendall Group, Inc., a 100% employee-owned company serving various industries. The Account Manager will be responsible for outside customer sales, managing territory, and ensuring sales satisfaction through direct customer interactions.
Responsibilities
- Contact customers and develop and clearly articulate Kendall value proposition for products and services
- Keep CRM system up to date with account, contact and opportunity pipeline information
- Attend sales meetings and other company meetings as requested; may attend industry shows and conventions
- Professionally represent Kendall in presentations, briefings and trade events
- Entertain customers; maintain good will
- Promote customer training (lunch and learns, etc.)
- Make special or emergency deliveries if needed
- Contribute to annual budgeting and forecasting process
- Forward information on competitors’ activities, and possible sales leads
- Plan strategy, goals and objectives for each account
- Regularly meet or exceed sales targets
- Perform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organization
- Make calls independently or with internal resources including technical and management in an effort to achieve account goals
- Interact with Kendall management and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders and ensure efficient and effective project delivery
- Manage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposals
- Pursue desirable business that aligns with company goals
- Maximize gross margin and achieve Kendall profit goals from assigned accounts
- Participate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunities
- Regularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutions
- Represent the company at all times in a public relations capacity
- Submit call, expense and other reports as required
- Work with Project Team to present change orders on given projects
- Act as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issues
- Assist in collecting from delinquent accounts; may obtain credit information from new customers
- Perform other duties as assigned
Skills
- Previous sales experience
- High School diploma or GED equivalent
- Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software
- Business acumen, including problem solving skills, critical thinking, and analytical abilities
- Highly organized and detail-oriented
- High abstract reasoning skills – solutions oriented
- Ability to multi-task and shift priorities as needed
- Ability to work in fast-paced, continuously evolving, and at times ambiguous environment
- Ability to work well cross-functionally
- Provides excellent internal and external customer service
- Experience working in a sales department
- Self-motivated to learn new technologies and accomplish tasks when due
- Effective presentation skills in both small and large group settings
- Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills
- Strong influencing skills
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disability to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit, talk and hear
- The employee must be able to stand, walk, climb stairs, and operate a vehicle
- Normal office environment; warehouse, fabrication environment and exposure to moving equipment
- 3 years of Electrical Distribution
- 5 years of Sales experience calling on Commercial Electrical Industry or Electrical Contractors
- Bachelor's degree
Benefits
- You will own part of the company
- Opportunities to learn and grow while being coached and mentored along the way
- Work alongside incredible people who care about your success
Company Overview