Note: The job is a remote job and is open to candidates in USA. OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. The Account Manager is responsible for managing the day-to-day relationship between marketing teams and the OLIVER studio, ensuring smooth project flow and effective communication across business units.
Responsibilities
- Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs
- Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact
- Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks
- Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery
- Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director
- Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly, proactively, and without jargon
- Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly
- Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director
- Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities
Skills
- Experience in an account management, client services, or project management role in a creative, marketing, or content production environment
- Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum
- Clear, confident written and verbal communication skills — comfortable with direct client interaction at marketing manager and director level
- A proactive, solutions-first working style; you flag problems early and come with a suggested path forward
- Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar)
- An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment
- Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities
- Interest in or familiarity with higher education or healthcare marketing is a plus
- Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City
- Curiosity about how AI tools can enhance account management and creative production workflows
- Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development
Benefits
- We support flexible working and are open to different arrangements.
- We offer reasonable adjustments throughout the process.
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