Note: The job is a remote job and is open to candidates in USA. TDS Telecom is a leading provider of high-speed internet, TV entertainment, and phone services across the U.S. They are seeking an Account Manager to manage and grow an existing customer base while acquiring new business accounts within a defined territory. The role involves customer relationship management, sales negotiations, and strategic planning to meet sales goals.
Responsibilities
- Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services
- Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals
- Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base
- Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis
- Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after-hours events
- Perform other duties as assigned
Skills
- 2+ years of customer service experience
- 2+ years of inside or outside sales experience
- Must have and maintain a valid driver's license, insurance, and have access to reliable transportation
- Must maintain satisfactory sales quotas
- Computer literacy (i.e., Excel, Word, email, Internet)
- Experience in successful prospecting and generating leads through cold calling
- Access to cell phone
- Previous Telecommunications experience
- Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities
- Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal
- Well organized, good time management skills, ability to multi-task and close attention to detail
- Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers
- Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers
- Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices
- Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later
- History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision
- Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone
- Ability to work effectively with customers at “C” and other levels of management
- Confidence coupled with necessary empathy to quickly set any customer at ease
- Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience
- Ability to work independently or interdependently based upon the circumstances
Benefits
- Uncapped monthly commission
- Full Benefits Package – Beginning first day of employment
- Medical, Dental, Vision, and Life Insurance
- 3 Weeks Vacation and 2 Weeks Sick Time
- Paid Holidays
- 401k eligible after 30 days with excellent company match
- Discounted TDS services
- Generous ramp up period with supplemental income
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
- Associate Resource Groups, which are designed to encourage community and facilitate professional development
Company Overview