Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company that embraces complex challenges to deliver transformational outcomes in health and human services. They are seeking an Account General Manager to cultivate client relationships, manage account operations, and guide the delivery team while ensuring financial quality and client satisfaction.
Responsibilities
- Cultivate client relationships and be the voice of Gainwell as a trusted advisor and thought leader
- Manage the operations of your account, including SLAs, security remediation, outage management, resource oversight, staffing, project health, implementations, and quality assurance
- Understand the data and own the outcomes for your client
- Develop a client-centered innovation agenda to proactively engage with client on their business needs and goals
- Harness Gainwell innovative spirit to meet and exceed contractual commitments
- Guide and mentor the delivery and operations team for your account
- Manage the financial quality of the account
- Delivers on company’s contractual commitments
- Understands operations and delivery data
- Leads, coordinates, and manages the long-term, consultative, client relationship to become the client’s trusted advisor
- Establishes and manages, a program to achieve client service excellence
- Leads all employees who provide services to the client, either directly or indirectly
- Develops strategy and obtains buy-in from all stakeholders
- Leads large, cross-functional teams
- Contributes to the development of innovative principles and ideas
- Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives
- Meets or exceeds financial commitments
Skills
- Bachelor's degree in Healthcare Administration, Business Administration/Management, Finance, a clinical specialty or equivalent
- 10-12 years' experience in account leadership roles such as sales, delivery or business management
- Experience in business operations management
- A minimum of ten (10) years' experience managing a large-scale government or private sector healthcare contract valued at twenty (20) million dollars or more
- Knowledge of Medicaid/Medicare regulations/standards, as well as cost reporting, profit and loss, and budget compliance
- Experience working in a matrixed environment
- P & L, sales and risk management skills
- Master's degree in Healthcare Administration, Business Administration/Management, Finance, a clinical specialty or equivalent
Benefits
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy
- A 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview
Company H1B Sponsorship