Note: The job is a remote job and is open to candidates in USA. Liviniti is a pharmacy benefit management company focused on simplifying healthcare benefits and reducing prescription costs. The Account Executive maintains and expands customer and vendor relationships, leads account management and implementation activities, supports account growth and retention, and ensures client satisfaction and HIPAA compliance in a fully remote role.
Responsibilities
- Establish and maintain goodwill. Develop productive and professional relationships with customers and their associated vendors. Work independently giving great attention to detail and displaying the initiative to prevent and resolve issues. Serve as a superior problem solver
- Perform duties with a strong degree of organization/prioritization sills and understanding overall business goals. Follow through on all tasks to the point of resolution in an educated, accurate, and timely fashion. Collaborate with team members to ensure a smooth customer experience. Coordinate internal and external resources, to meet account performance objectives
- Proactively lead the account management process fostering and developing an effective team environment
- Responsible for overall growth, retention, and strategic planning for accounts. Such responsibilities include assisting in securing new accounts, managing the onboarding processes, promoting new products and solutions to customers, delivering and interpreting reports, consulting with customers by phone or in person, and communicating needs of the customer to other team members
- Make certain the timelines of project implementation are met
- Maintain client satisfaction throughout plan implementation, post-implementation and all other related service activities
- Conduct benefit review presentations
- Abide by all obligations under HIPAA related to Protected Health Information (PHI)
- Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company
- Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice
Skills
- • Business Acumen
- • Communication Proficiency
- • Customer/Client Focus
- • Organizational Skills
- • Collaboration Skills
- • Results Driven
- • Sense of Urgency
- • Full-time/Salaried/Exempt
- • Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00AM to 5:00PM CT
- • Ability to work extended hours, weekends and holidays pursuant with industry demands
- This position requires up to 50% travel. Frequent travel is outside the local area and overnight
- • Bachelor's degree in health administration, business, I/O Psychology or related field required
- • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
- • An excellent facilitator/fixer who is experienced in resolving conflicts between different parties for a resolution
- • A decisive individual who possesses a strategic focus as well as an operational, implementation and detail-oriented perspective
- • A strategic planner with sound technical skills, analytical ability, good judgment and strong operational focus
- • Ability to work with peers in a team effort
- • Demonstrated ability to manage multiple priorities and deadlines
- • A well-organized and self-directed individual who can work with minimal amount of supervision
- • Capability to efficiently complete tasks in a fast-paced environment
- • Must demonstrate strong negotiation and communication skills and excel under pressure
- • Experience preparing and interpreting reports
- • Proficient in Microsoft Office and industry related software programs
- • MBA or equivalent
- • (4) years external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment
Benefits
- Servant culture
- Medical, Dental, Vision insurance
- Disability and Life insurance
- Employee Assistance Program
- Remote work options
- Generous Paid-Time Off
- Annual Reviews and Development Plans
- Retirement Plan with company match immediately 100% vested
Company Overview