Note: The job is a remote job and is open to candidates in USA. ZoKa Solutions is a project management and process consulting firm that offers full service virtual operational support, fractional support, as well as advisory services for project development. The Account Executive will be responsible for overseeing various operations and account management activities within the company and for assigned client accounts, ensuring project success and optimizing operational processes.
Responsibilities
- Develop and implement operational policies and procedures
- Coordinate with various departments to streamline processes and improve workflow
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
- Prospect new business
- Work directly with customers to understand their business operations to add value to their organization
- Act as the primary point of contact for assigned client accounts
- Build and maintain strong client relationships to ensure customer satisfaction
- Understand client needs and objectives and provide tailored solutions
- Manage client communications and resolve any issues or concerns promptly
- Develop and implement processes and standards
- Assist with developing project schedules and budgets
- Coordinate and collaborate with project teams, subcontractors, and stakeholders
- Monitor project progress, identify risks, and implement mitigation strategies
- Conduct regular meetings to track progress and address any issues
- Ensure consistent application of processes
Skills
- Construction Experience: You'll navigate industry dynamics, oversee projects from start to finish, and ensure task completion. A strong understanding of construction processes and methodologies is necessary
- Detail Oriented: Must have a strong attention to detail and accuracy. Includes excellent organizational and multitasking skills
- Interpersonally Skilled: A high level of emotional intelligence is needed to effectively navigate complex client relationships and internal dynamics
- Software-Savvy: Proficiency in project management software and tools. Procore, Smartsheet, and Microsoft Office Suite are used daily (bonus points for Power BI experience)
- Idealistic Innovator: We aren't looking for a perfectionist; rather someone who sees improvement as an obvious goal that should be worked toward and is actually excited about making things work better
Benefits
- Unlimited PTO
- Work from Home opportunities
- 100% paid employee Health, Dental, and Vision
- 401K with company match
Company Overview