Note: The job is a remote job and is open to candidates in USA. BuildOps is transforming the multi-billion dollar commercial contracting industry with a groundbreaking software solution. As an Install Base Account Executive, you will be responsible for maintaining and growing relationships with existing clients, focusing on upselling, renewals, and ensuring customer satisfaction.
Responsibilities
- Identify opportunities for expanding product adoption within existing accounts. Present new features, upgrades, and complementary products to drive revenue growth
- Work closely with customers to ensure timely contract renewals. Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service
- Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. Serve as the main point of contact for customer inquiries, issues, and escalations
- Understand clients' needs and usage of Build Ops software. Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives
- Develop a deep understanding of Build Ops' products and their applications. Stay up-to-date with product developments and industry trends
- Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues
- Maintain accurate and up-to-date records of customer interactions, opportunities, and sales activities using CRM tools
Skills
- 4+ years experience working as an Account Executive for a B2B Saas company
- Track record of overachieving revenue targets of $750k - $1 million + and successfully navigating and closing mid-market and corporate deals
- Previous SaaS and enterprise software experience
- Excellent verbal and written communication skills
- Sales and Negotiation: Demonstrated ability to identify upsell and cross-sell opportunities and close deals effectively
- Relationship Building: Excellent communication and interpersonal skills to build strong, trust-based relationships with customers
- Organizational Skills: Able to manage multiple accounts and prioritize many tasks efficiently
- A self-starter who thrives in a fast-paced, high-growth startup environment
- Passionate about providing exceptional customer experiences
- Creative, resourceful, detail-oriented, and well-organized
- Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment)
- Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close
- A team player with high integrity and grit
- Construction Industry Experience is a plus
Benefits
- A comprehensive benefits package.
- This role is fully remote position.
- Flexible PTO
- Company events like BBQs and team-building activities, both in-person and virtual
- Generous equity grant, become an owner in our company!
- Flexible PTO and hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events and team-building activities, both in-person and virtual
- Opportunities for growth and career advancement
- Fast-paced, collaborative, and dynamic work environment
Company Overview