Note: The job is a remote job and is open to candidates in USA. WM is a waste management company providing products and services to commercial customers. The Account Executive II manages complex Small/Medium Business customer accounts through retention strategies, contract negotiations, customer relationship management, and revenue growth efforts. The role also resolves escalations, identifies sales opportunities, and maintains customer satisfaction and profitability.
Responsibilities
- Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships
- Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills
- Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills
- Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues
- Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
- Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate
- Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)
- Prepare reports as needed and/or handle general administrative duties as appropriate
Skills
- High School Diploma or GED (accredited)
- 1 year WM experience or 5 years of business-to-business account management at a proficient level
- Must be physically located in the South Atlantic states (NC, SC, or GA)
Benefits
- Eligible employees receive medical insurance.
- Eligible employees receive dental insurance.
- Eligible employees receive vision insurance.
- Eligible employees receive life insurance.
- Eligible employees receive short-term disability coverage.
- Stock purchase plan.
- Company matching on a 401(k).
- Paid vacation.
- Paid holidays.
- Paid personal days.
- This position is eligible for incentive pay.
Company Overview