Note: The job is a remote job and is open to candidates in USA. ComOps helps organizations improve customer and employee experiences through technology, consulting, strategy, and operational expertise. The CX Sales Executive will drive new business and revenue growth by selling customer experience technology and solutions, owning the sales process from prospecting through closing, and identifying expansion opportunities within existing customer relationships.
Responsibilities
- Identify and develop new business opportunities through outbound prospecting, networking, referrals, strategic partnerships, industry relationships, and inbound leads
- Meet with prospective customers to understand their business goals, customer experience challenges, operational needs, and technology environment
- Ask thoughtful questions, identify the root business problem, and determine where ComOps can provide meaningful value
- Position ComOps' technology, consulting, and service solutions based on each customer's needs rather than relying on a one-size-fits-all sales approach
- Lead compelling presentations, demonstrations, and sales conversations that clearly connect our solutions to measurable business outcomes
- Own opportunities throughout the sales cycle, including prospecting, discovery, solution development, proposal creation, negotiation, and closing
- Maintain an accurate CRM, pipeline, next steps, and sales forecast
- Lead commercial discussions and confidently move qualified opportunities toward a decision while balancing the customer's needs with ComOps' business objectives
- Building relationships with customer executives and key stakeholders
- Participating in strategic customer conversations and business reviews
- Identifying new business needs within existing accounts
- Developing upsell and cross-sell opportunities
- Supporting renewal and expansion conversations
Skills
- 2+ years of successful B2B consultative sales experience, preferably within Customer Experience, SaaS, enterprise technology, or another complex business-solutions environment
- Experience carrying responsibility for generating and/or closing new business
- Strong discovery and consultative selling skills
- Ability to understand a customer's business challenges and connect them to a technology or service solution
- Experience developing relationships with business decision-makers
- Strong verbal, written, and presentation skills
- Ability to communicate business value clearly and confidently
- Comfortable managing multiple opportunities at different stages of the sales cycle
- Curious, coachable, and motivated by learning
- Experience with CRM, prospecting, or sales-engagement tools is helpful, including platforms such as:
- HubSpot
- Salesforce
- Monday.com
- Microsoft PowerPoint and Word
- Similar CRM and sales-enablement platform
- Strong business acumen, executive presence, presentation skills, and a commitment to continuous learning are important to success at ComOps
- Expected travel is less than 20% and may include customer meetings, industry events, conferences, or company gatherings
- We are particularly interested in candidates who have sold or worked closely with:
- Customer Experience Management
- Voice of the Customer
- Customer or Employee Experience
- Conversational or Customer Experience AI
- Customer Engagement
- Experience Management
- Customer Analytics
- Related enterprise software or technology solutions
- We are looking for candidates who understand the CX technology ecosystem and know how to sell complex solutions to business leaders
- Bachelor's degree in business or a related field preferred, however, relevant professional experience may also be considered
Benefits
- Employer-paid medical insurance for team members
- Employer-paid dental insurance
- Employer-paid vision insurance
- Employer-paid life insurance
- 3% employer 401(k) contribution
- Up to 10% discretionary bonus based on annual company performance
- Unlimited PTO, subject to company policy
- Phone and internet stipend
- Home-office supply stipend
Company Overview