Note: The job is a remote job and is open to candidates in USA. Intradiem is the leader in Dynamic Workforce Orchestration, helping organizations create service agility through technology and real-time data. The Account Executive will be responsible for recognizing opportunities, generating leads, and closing new business in assigned accounts while fostering relationships with key decision-makers.
Responsibilities
- Responsible for recognizing opportunities and turning leads into long-lasting partnerships
- Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage
- Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence
- Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process
- Close new logo business in assigned accounts to achieve quota
- Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona
- Present research to sales leadership
- Develop and execute approved plans to create awareness, engagement and opportunities within target accounts
- Understand the customer’s contact center, back office & structured workforce challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs
- Develop and foster relationships with key decision makers and contact center / back office / structured workforce leaders and demonstrate contact center and Intradiem solution value competency and expertise
- Execute strategy across all opportunities to engage with VITO (Very Important Top Officer)
- Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner
- With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT
- Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution
- Be competent regarding contact center operations and Intradiem’s Dynamic Workforce Optimization solution, vision and roadmap
- Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts
- Build and maintain Pipeline coverage of minimum of 5x quota
- Manage a new bookings quota and participate in account planning and forecast reviews
- Travel up to 25%
- Conduct all business in accordance with Intradiem’s policies and procedures
- Perform all other duties as assigned
Skills
- Bachelor's degree in Business, Sales, or a related field
- 10 + years of SaaS sales experience pertaining to Contact Centers, Back Office and structured workforces; minimum 5 years experience selling solutions into Back Office environments
- Demonstrated sales experience within mainstream CCaaS provider required
- Demonstrated experience in understanding & leveraging AI – both in terms of Contact Center / Back Office applications & as it pertains to being a successful Account Executive (signal-based lead generation, reporting, VITO outreach, etc…)
- Initial success in an enterprise software sales environment, with excellent communication and sales skills
- Demonstrated competency in sales, market research and business skills
- Customer oriented with an ability/willingness to sell value through a Consultative Selling approach
- Ability to understand sales barriers and overcome hurdles to close business
- Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
- Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams
- Possesses a high degree of honesty, integrity and ability to maintain confidentiality
- Organizational and follow up skills, problem solving and analytical skills
- A track record of success and results
- Open-minded, love to learn, grow and improve every day
- Cross-functional, team player who fits into Intradiems 'People first culture' – people like working with you
- Self-motivated, confident, proactive, and highly organized
- Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding
- Direct Contact Center & Back-Office operational experience is also preferred
Company Overview