Note: The job is a remote job and is open to candidates in USA. CubeLogic is a leading provider of SaaS-based Credit Risk Management and Trading solutions for the Energy, Utilities, and Commodities Trading sectors. The Account Director owns strategic enterprise accounts while driving new customer acquisition, renewals, cross-sell, upsell, and executive relationships across the Credit and Compliance suite. The role also mentors account managers, leads negotiations and forecasting, and collaborates cross-functionally to deliver customer value.
Responsibilities
- Own strategy, relationships, and commercial outcomes for CubeLogic's largest, most complex accounts across Credit and Compliance
- Build and maintain Account Plans defining objectives, stakeholders, risks, and growth paths (cross-sell/upsell)
- Lead QBRs: share updates and roadmap visibility, gather feedback, agree action items
- Serve as escalation point and informal mentor for US Account Managers on account planning, negotiation, and executive engagement
- Represent the voice of the customer internally, coordinating across teams for service excellence and retention
- Build trusted-advisor relationships with strategic accounts
- Help customers realize full product value and proactively surface new opportunities
- Run Customer Satisfaction/Project Feedback surveys and close the loop with customers and internal teams
- Identify, qualify, and pursue new business across energy, commodities, and financial markets sectors
- Build a robust new-logo pipeline via prospecting, networking, events, and referrals
- Run discovery meetings and deliver value-based demos/presentations
- Own the full sales cycle end-to-end: prospecting through proposal, negotiation, and close
- Execute new business account plans to hit quarterly/annual targets alongside retention and expansion goals
- Review renewal quotes, prepare proposals, delivery dates, and payment schedules; arrange installation as needed
- Monitor invoicing and resolve issues with Finance
- Work to a commission plan tied to retention, renewal, and expansion ARR
- Maintain accurate CRM data for all accounts/opportunities to support forecasting
- Lead commercial negotiations and deliver data-driven executive presentations
- Build and maintain C-suite relationships within strategic accounts
- Partner with Professional Services, Product Development, and Support on delivery and issue resolution
- Plan and drive attendance/execution of marketing activities (webinars, seminars, client events)
Skills
- 8+ years in enterprise account management, strategic customer success, new business/sales development, or complex software/SaaS, with a track record managing large strategic accounts
- Proven success meeting/exceeding retention, renewal, and expansion targets
- Cross-functional experience with Sales, Professional Services, Product Development, and Support
- Proven CRM proficiency with rigorous data discipline; comfortable with forecasting and renewal tracking
- Comfortable using Power BI or equivalent reporting tools for account and portfolio-level insight
- Experience designing, running, and acting on Customer Satisfaction/NPS programmes
- Bachelor's or Master's degree in Business, General Management, or related field, or equivalent experience
- Strong communication, collaboration, negotiation, and executive presentation skills
- Willingness to travel across regions as needed
- Strategic thinker able to balance portfolio-level view with individual account needs
- Domain knowledge in energy/commodities markets is a plus
Benefits
- Work to a commission plan tied to retention, renewal, and expansion ARR.
- Remote work arrangement.
Company Overview