Note: The job is a remote job and is open to candidates in USA. LevelTen Energy is on a mission to accelerate the energy transition by running the world’s largest clean energy marketplace. As an Account Director, you will lead a two-person team while managing relationships with strategic accounts, driving retention and marketplace activation, and serving as a senior customer voice within the organization.
Responsibilities
- Own a portfolio of strategic North American and Global accounts
- Serve as the primary relationship owner for a named set of LevelTen’s most strategic accounts — spanning developers, corporate and utility buyers, advisors, and data center hyperscalers
- Drive subscription renewals and net retention within your direct portfolio; surface churn risk early and lead save plays
- Build and maintain senior-level relationships; be a credible voice on the clean energy market, LevelTen’s products, and the marketplace opportunity with C-suite and VP-level stakeholders
- Increase marketplace engagement within your accounts: project submissions, buy-side RFPs, survey responses, and transactions that generate success fee revenue
- Manage two direct reports, providing day-to-day coaching, feedback, and career development tailored to each person's level
- Apply consistent account management playbooks, QBR cadence, and customer health-scoring practices across the team’s book of business
- Maintain Salesforce hygiene and accurate renewal forecasting across your team’s accounts
- Develop team members and help them build the skills to manage increasingly complex accounts
- Drive renewal and net retention outcomes across the team
- Drive marketplace engagement across the team’s customer base
- Partner with North American Sales leadership on clean new-business-to-AM handoffs and coordinated account expansion
- Partner with Sales Operations on Salesforce hygiene, reporting, and enablement
- Represent the voice of your customer segments to Product, Marketing, and the broader Customer Engagement leadership team
Skills
- 6–12 years of professional work experience, with 4+ years in a relevant clean energy, utility, or related industry field
- Bachelor's degree required
- Proven track record owning complex customer relationships, driving renewals, and delivering net retention outcomes
- Experience managing or mentoring account managers; ability to coach others on account management craft without losing personal effectiveness as a customer-facing professional
- Salesforce fluency — confident with account planning, pipeline hygiene, renewal forecasting, and health-score management
- Strong command of Customer Success methodology — health scoring, QBRs, segmentation, NRR motions, and structured customer journeys
- Experience renewing or managing accounts for a data subscription or SaaS data product
- Excellent customer-facing presence and executive communication skills with senior stakeholders across diverse customer segments — developers, corporate and utility buyers, advisors, partners, and data center hyperscalers
- Direct exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structures
- Prior experience in a marketplace, two-sided platform, or data subscription business
- Experience managing accounts across both buy-side and sell-side customers within the same book of business
- Experience working with hyperscaler / data center buyers or large corporate clean energy procurement programs
- MBA or other advanced degree
Benefits
- Full Medical, Vision and Dental coverage
- Wellness Credit
- Flexible vacation policy
- 11 paid company holidays
- 401k
- Casual dress code
- Commuter benefits
- Standing desk options
- Regular company-sponsored happy hours
- Hybrid in-office/work from home schedule
Company Overview