Note: The job is a remote job and is open to candidates in USA. iMatrix provides digital marketing solutions for healthcare and wellness businesses across the United States. The Account Development Consultant builds and maintains client relationships, conducts marketing consultations, identifies upsell opportunities, and coordinates with service delivery teams to meet client needs and expectations.
Responsibilities
- Perform 50+ outbound calls daily, to prospective clients
- Prospects existing clients over the phone, and performs daily marketing consultations via Video to achieve monthly upsell sales targets
- Drives upsell revenue opportunities by identifying marketing opportunities for each client and then matches those opportunities with the best level of service required to meet each client’s needs
- Qualify leads driven from marketing efforts directed at existing clients and sets appointments for online demonstrations to qualified decision makers
- Demonstrate a high level of knowledge of digital marketing
- Maintains and manages a portfolio of clients and develops strong relationships with each client
- Address client concerns and ensure the resolution of issues in a timely manner, with hand-off to appropriate internal staff and/or follow-up when appropriate
- Proactively identifies ‘at risk’ customers and escalates these customers to the appropriate department to ensure they are retained as customers
- Ensure customers are proficient in using services by identifying user needs and providing consultative services and directing those to training or coaching resources when appropriate
- Field all account and product related direct calls from clients, as well as transferred calls from the Customer Support team for issues and requests that require ADC involvement
- Monitors for competitors, including pricing and services
- Required to meet weekly, monthly and annual productivity and sales metrics
- Attends weekly meetings and provides updates, suggestions and/or optimizations to improve client performance and increase incremental revenues for the company
Skills
- 1 Year+ in sales closing experience selling a SaaS product to small business owners as an Account Executive. (Must be in your most recent role)
- 1 Year+ of sales experience in Digital Marketing or TV/Online Ad sales
- 6 Months or more in a SDR/BDR role calling on Small Business
- Communication Skills: Excellent, professional written and verbal communication skills
- Ability to build and maintain long term relationships
- Ability to multitask and stay highly organized while doing so
- Strong organizational and analytical skills. Able to master excel and PowerPoint presentations
- Energy, hustle, and appetite for growth and responsibility
- Detail oriented and self-motivated
- This position is fully Remote and hours are Mon-Fri 7am-4pm Pacific Time
- Must have Hi-Speed Internet
- BS or BA preferred, but willing to consider strong backgrounds in lieu of degree
Benefits
- Uncapped commissions, paid monthly.
- Health, dental, and vision insurance.
- Group life and AD&D insurance.
- Long-term and short-term disability (LTD & STD).
- Employee Assistance Program.
- 401(k) Plan.
- Paid Time Off: 3 weeks PTO plus paid holidays.
- Company-sponsored events and outings.
- Collaborative company culture and growth opportunities.
- Fully Remote
Company Overview