Note: The job is a remote job and is open to candidates in USA. Lorygen Group is seeking an Account Coordinator to support digital presence, accessibility-focused services, customer support, marketing, content, project coordination, and technology-enabled delivery. The role coordinates account support, customer follow-up, service delivery, documentation, internal collaboration, and escalation of service issues in a fully remote position.
Responsibilities
- Serve as a consistent point of contact for assigned customers or internal account teams in the Account Coordinator role at Lorygen Group
- Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Account Coordinator role at Lorygen Group
- Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across digital services and customer delivery in this Account Coordinator position
- Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Lorygen Group team as part of Account Coordinator work
- Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting digital services and customer delivery in the Account Coordinator role at Lorygen Group
- Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Account Coordinator responsibilities at Lorygen Group
Skills
- Strong customer communication, organization, documentation, and follow-up skills for the Account Coordinator opening at Lorygen Group
- Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools
- Ability to manage multiple accounts or requests without losing deadlines or documentation
- Professional judgment when escalating service problems or customer concerns
- Strong attention to detail and a dependable customer-service mindset
Benefits
- 100% remote work arrangement
Company Overview