Note: The job is a remote job and is open to candidates in USA. PayJunction is a payments technology company that helps businesses process credit and debit card payments. The Account Coordinator manages new merchant onboarding by collecting and verifying information, submitting applications, coordinating with internal teams, and providing responsive customer service and issue resolution.
Responsibilities
- Directly manage the new merchant application process including: + processing new applications + following-up with merchants by phone and email to collect missing financial information + ensuring the quality and accuracy of documents collected + facilitating cross-functional communication among sales, customer success and our underwriting departments
- Collaborate with our sales, customer success and underwriting teams for the successful onboarding of new merchants
- Answer and screen inbound phone calls, including appropriately delegating inbound phone leads
- Organize and manage a regular pipeline of 30+ merchant applications
- Communicate with clients on a daily basis to ensure customer satisfaction and conflict resolution
- Use our internal software systems to document tasks, track projects and communicate with team members
- Maintain proper documentation and organization within our systems while keeping sensitive data secure
Skills
- 1+ years experience required in customer service, merchant onboarding, or similar operational role
- 1+ years experience in the merchant service industry or similar fintech role
- Experience in merchant onboarding or account management required
- Excellent phone etiquette
- Excellent verbal and written communication
- Demonstrated experience in successful conflict resolution
- Strong organizational skills
- Ability to multitask in a deadline-driven environment
- Experience with Google Suite products and Mac operating systems preferred
- Experience with Confluence products (Wiki, Jira), Zoom and/or Salesforce is a plus
Benefits
- Health, dental, and vision paid 100% by company for you and your dependents
- 401k with 6% match
- FSA and Dependent Care FSA
- Long-term & short-term disability coverage for you paid 100% by company
- 8 paid company holidays per year
- 2 paid floating holidays per year
- 1 paid volunteer day per year
- Paid Time Off
- Home office equipment stipend
- Annual Learning Stipend
- Quarterly “fun budgets” for team bonding events
- Opportunity to be part of a company that is changing a whole industry
- Opportunity for growth within the company
- Opportunity for remote, in-office, or hybrid work
- The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
- Company-provided equipment for your home office
- An equipment allowance for home office essentials
- Bright and open offices in downtown Santa Barbara
- Stocked snack kitchens
- Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
- Dog-friendly office
Company Overview