Note: The job is a remote job and is open to candidates in USA. Solera Holdings is hiring an Account Compliance Manager to detect, prevent, and address illegal or unauthorized use of subscription-based accounts. The role analyzes account activity, applies security measures, communicates with customers and unauthorized users, monitors online distribution, and collaborates on investigations and abuse-prevention strategies.
Responsibilities
- Detect and address instances of illegal and unauthorized usage on subscription-based accounts. Implement account limits and resets as necessary to maintain compliance and prevent abuse
- Reset compromised accounts and issue new temporary credentials to ensure customers’ access is restored securely
- Promote upselling opportunities where applicable. using our Compliance sales model
- Communicate effectively with legitimate customers to resolve issues and manage account status. Proactively reach out to legitimate customers and explain the situation regarding the unauthorized use
- Communicate with unauthorized users to inform them of their violation and direct them to cease their access
- Conduct regular checks on online marketplaces and forums for illegal sales or distribution of the company's software
- Collect evidence of illegal distribution and report findings to appropriate authorities, and legal teams
- Collaborate with internal teams to identify trends and refine strategies for abuse detection and prevention
- Support the compliance team with ongoing investigations and report escalations. Uncover lead opportunities through resets
- Maintain clear and accurate documentation of interactions and resolutions related to account abuse and unauthorized sales
- Ensure all actions are compliant with company policies and legal requirements
Skills
- Strong communication skills
- The ability to work collaboratively within a team
- Proficiency in Microsoft Office products
- Minimum of 2 years of experience in account management, compliance, or a similar role
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong written and verbal communication skills with the ability to articulate complex issues clearly and professionally to both customers and unauthorized users
- Detail-oriented with strong problem-solving skills
- Ability to conduct investigations and analyze data to identify trends in illegal or unauthorized account usage
- Understanding of basic internet security practices and compliance regulations in the software industry
- Ability to work independently and as part of a collaborative team
- Strong attention to detail and commitment to ensuring the integrity of subscription-based services
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Professional demeanor and discretion when dealing with sensitive customer information and compliance issues
- Bachelor's degree in business, Information Technology, or a related field
- Ideally within the software or automotive aftermarket industries
- Experience using our sales of subscription management or CRM software
- Working knowledge of the internet and basic IT/account limit setting
- Experience in conflict resolution and customer service
- Experience with reporting illegal online activities to authorities
Benefits
- Remote
- Work in a supportive, team-oriented environment that encourages professional growth.
- Opportunities for career advancement as the company continues to expand.
Company Overview