Note: The job is a remote job and is open to candidates in USA. Cleveland Clinic Health System is a healthcare organization committed to transforming the patient experience. The Access Optimization Analyst I will support Epic Cadence scheduling workflows and patient access operations through workflow maintenance, issue resolution, testing, documentation, requirements gathering, and end-user support.
Responsibilities
- Analyze, create and maintain SER Masterfile provider records to meet standards of Meaningful use
- Epic scheduling template build; creation, maintenance, and oversight
- Create change request tickets, ensure completeness of data and maintain current documentation
- Evaluate change request tickets against established operational and scheduling standards and in the context of patient access and care, provider practice criteria, Institute goals and enterprise-wide scheduling
- Monitor the change request ticket from submittal through testing, validation, and implementation
- Verify accuracy of questionnaire and/or decision tree flow after implemented change
- Assist with the analysis and building of visit types, panels, provider and resource pools
- Provide input for updating existing Epic workflows or capturing data for new Epic workflows
- Provide end-user support, demonstrations of the Epic system, and other duties pertinent to onboarding and education
- Establish credibility at all levels within the department and promote a problem-solving partnership with colleagues
- Model outstanding customer service behavior, including timely and effective follow-up with customers
- Support physician practice integration into front-end Epic systems including discovery
- Build relationships internally with the Institute stakeholders and externally with the Epic ITD team to ensure updates are applied and rolled out successfully
- Other duties as assigned
- Ability to perform work in a stationary position for extended periods
- Ability to travel throughout the hospital system
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information
- Follows Standard Precautions using personal protective equipment as required
Skills
- High School diploma/GED **and** two years of Epic system experience in an outpatient setting (preferably in an academic medical center) **or** two years supporting Epic applications that includes optimizing
- **OR** Associate's degree **and** one year of experience
- Solid understanding of workflows in the ambulatory environment
- High degree of self-motivation, versatility, and flexibility
- Experience and comfort working at all levels of a health care organization
- Strong analytical, presentation, and communication (both verbal and written) skills
- Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio
- Demonstrated leadership, team, organizational, and problem-solving skills
- A caregiver in this role works remotely from Ohio, Florida, or Nevada, Monday through Friday, from 8:00 a.m. – 5:00 p.m., with travel up to 10% of the time
- To be considered for this position, candidates must reside in Ohio, Florida, or Nevada
- Ability to perform work in a stationary position for extended periods
- Ability to travel throughout the hospital system
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information
- Associate's degree
- Basic understanding of Epic Cadence functionality and scheduling workflows
- Knowledge of patient access, provider scheduling, and ambulatory operations, or the ability to learn these processes
- Familiarity with Epic master files, work queues, decision trees, Fast Pass, and patient self-scheduling concepts
- Ability to follow established processes, document requirements, and support workflow updates
- Ability to collaborate effectively with operational and technical teams while developing Epic application knowledge
Benefits
- Remote work from Ohio, Florida, or Nevada, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
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