Note: The job is a remote job and is open to candidates in USA. Centerstone is a nonprofit behavioral health system providing care and crisis response services. The Program Coordinator oversees the day-to-day operations of a remote 24/7/365 behavioral health crisis response team, supporting service quality, staff performance, operational efficiency, scheduling, reporting, and coordinated care for individuals in crisis.
Responsibilities
- Provide day-to-day operational oversight of crisis services staff, ensuring consistent, high-quality service delivery
- Develop, implement, and revise program procedures to ensure alignment with organizational standards, contractual requirements, and industry best practices in coordination with leadership
- Monitor program performance, documentation, and service outcomes to support quality improvement and operational effectiveness to report to leadership
- Collect, analyze, and report operational data to support internal leadership, external partners, and contractual reporting requirements
- Coordinate with multidisciplinary teams and community partners to promote continuity of care and effective service coordination
- Support staff through hiring, coaching, training, performance monitoring, and ongoing professional development to maintain a competent and engaged workforce
- Assist with administrative and operational functions, including scheduling, workflow coordination, and other program needs
- Maintain scheduling to ensure adequate coverage needs while staying within budget restrictions
- Assist in administrative tasks as needed
- Maintain professional, culturally responsive, and person-centered interactions with community stakeholders, colleagues, behavioral health providers, hospitals, schools, and community organizations, to ensure coordinated care
- Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention best practices
Skills
- Effectively communicate via written, verbal, in person and virtual methods
- Demonstrates high-level customer service skills and professional etiquette
- Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
- Knowledge of suicide assessments
- Skill in providing crisis intervention
- Communicate clearly and appropriately; provides excellent customer service
- Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist is required
- Two years of experience in crisis intervention, call center operations, or behavioral health services
- Experience in a supervisory, shift lead, or team coordinator role
- Standing – 20%
- Sitting – 80%
- Squatting – Occasional
- Kneeling – Occasional
- Bending – Occasional
- Driving – Occasional
- Lifting – Occasional
- Master's Degree preferred
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
- Fully remote work arrangement
Company Overview