Radius Global Solutions is seeking immediate Full-Time Experienced Debt Collection Representatives!
This is a remote position, providing virtual paid training. Equipment is provided. Must be Hard-Wired into internet via Ethernet Cable.
$13-14 per hour based on experience with an opportunity to earn monthly performance- based incentives.
Summary: The Collections Agent will assist borrowers who are in default on Private Student Loans in establishing payment arrangements to resolved charged-off loan(s)
Day to Day Responsibilities:
· Make Inbound/Outbound collection calls and follow call procedures.
· Assist consumers in establishing payment arrangements to resolve default accounts
· Participate in regular meetings and calibration sessions for training and quality assurance
· Meet or exceed productivity goals established by the Client and Company
· Strictly adhere to Fair Debt Collection Practices Act guidelines and all applicable Federal and State laws
· Efficiently manage collection accounts according to Company and Client work standards:
· Accurately and thoroughly update accounts and systems documentation
· Use probing questions to assess the consumer’s ability to pay and identify money sources
· Negotiate for payment arrangements
· Utilize and employ collection tools (skip tracing, credit bureaus, etc.)
· Quickly make knowledge-based decisions to resolve the issues related to unpaid accounts.
· Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations.
Requirements:
· High School Diploma or General Educational Development (GED) certificate
· One or more years of applicable collections, sales, customer service or related experience
· Previous student loan experience preferred
· Ability to work in a fast-paced, goal-oriented team
· Proficient computer skills, including utilization of computerized collections software programs.
· Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail
· Highly motivated, self-starter, energetic, demonstrate good common sense, ethical and sound judgment
· Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Benefits and Pay:
·Base salary commensurate on experience plus incentive bonuses.
·Must be able to work 8 -hour shifts between the hours of 7am-7pm CST Monday-Friday. Manager will assign schedule.
• Must be able to work one Saturday a month (if needed)
·Benefits offered:
· Paid Training
·Paid Time Off
·Holiday Pay for Major Holidays
·Medical, Dental, and Vision Benefits
·Short Term/Long Term Disability
·Life Insurance
·401K
·Referral Bonuses
• *Background checks and drug screens are performed.
Radius Global Solutions, LLC is an Equal Opportunity Employer EEO/Veteran/Disabled
Pay: $13.00 - $14.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance
• Work from home
Work Location: Remote
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